Nith Young
Storm Lake,IA
Summary
Dynamic leader with extensive experience in managing technical services and quality assurance. Proven ability to implement effective strategies and collaborate with cross-functional teams. Expertise in delivering exceptional customer service and driving process improvements to enhance operational performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technical Services Manager
Tyson Foods
Storm Lake, IA
10.2017 - 11.2025
- Collaborated with cross-functional teams to resolve technical issues swiftly.
- Implemented process improvements for increased operational efficiency in production lines.
- Provided guidance and mentorship to junior staff on technical service best practices.
- Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.
- Assisted in developing strategies for improving customer service levels.
- Documented all incidents, resolutions, changes in procedures, and other relevant information.
- Researched new technologies that could improve service delivery efficiency.
- Coordinated with cross-functional teams to ensure successful deployment of projects.
- Managed and provided technical support to internal and external customers.
- Implemented quality assurance standards across the Technical Services Department.
- Conducted regular assessments of existing systems to identify areas for improvement or replacement.
- Maintained a high level of expertise in current technologies and industry trends.
- Planned, organized, and coordinated the activities of the Technical Services Department.
- Created detailed reports for senior management regarding system performance and usage metrics.
- Performed capacity planning activities as needed to accommodate future growth.
- Assessed task completion to meet tight project deadlines.
- Encouraged team collaboration and motivated individual employees through positive reinforcement and technical recognition.
- Organized data and modeled information for use in key decision-making.
Food Technologist
Tyson Foods
Storm Lake, Iowa
11.2015 - 10.2017
- Implemented food safety protocols to comply with industry regulations.
- Trained staff on best practices for food handling and processing techniques.
- Reviewed product labeling for compliance with nutritional standards and regulations.
- Created production processes for new products that maximized efficiency while maintaining product quality.
- Monitored raw materials during processing to ensure they met company specifications and regulatory requirements.
- Performed sensory evaluations of products to assess taste, texture, color, aroma, and other attributes.
- Evaluated packaging materials for suitability with respect to product protection and preservation.
- Assisted with development and implementation of new quality monitoring protocols.
- Maintained accurate records for trials being performed.
- Solved process compliance issues with operations teams.
- Developed and tested new food products to meet customer needs.
- Provided technical support for sales teams by responding promptly to inquiries from customers.
- Assisted in developing recipes for new menu items at restaurants or fast-food establishments.
- Maintained adherence to labeling and packaging requirements.
- Coordinated research and development plan to generate creative food products for various markets.
- Prepared trial samples of products for microbiological shelf-life testing and organoleptic assessment.
- Developed cost-effective solutions for improving existing food production methods.
FSQA Supervisor
Tyson Foods
Storm Lake, Iowa
10.2008 - 11.2015
- Supervised quality assurance processes for food safety standards.
- Conducted regular audits to ensure compliance with safety regulations.
- Trained team members on food safety protocols and inspection procedures.
- Collaborated with production teams to address quality concerns promptly.
- Implemented corrective actions for non-compliance issues in processing areas.
- Reviewed and updated quality control documentation regularly.
- Coordinated with external auditors during compliance inspections and assessments.
- Ensured compliance with food safety regulations and standards.
- Maintained accurate records of all inspections and tests performed.
- Collaborated with external vendors to ensure that they meet all applicable food safety regulations.
- Inspected raw materials, in-process products, finished goods, and packaging components for conformance to established specifications.
- Provided guidance on best practices for ensuring food safety across the organization.
- Participated in weekly meetings with senior management team to review current performance metrics against established goals.
- Conducted internal audits of the FSQA program to ensure compliance with company policies and regulatory requirements.
- Reviewed documents such as HACCP plans, SOPs, SSOPs, COAs, to ensure accuracy prior to distribution.
- Monitored and evaluated product quality throughout production process.
- Maintained a safe work environment by adhering to all OSHA guidelines.
- Created monthly reports summarizing inspection results and identifying areas needing improvement.
- Trained personnel in Good Manufacturing Practices principles, food safety protocols, and proper sanitation techniques.
- Developed, implemented, and maintained Quality Assurance programs and procedures.
- Coordinated with other departments such as Production, Manufacturing, R&D, Engineering and Maintenance regarding food safety matters.
- Implemented corrective action plans when needed based on audit findings or customer feedback.
- Assisted in developing risk assessment strategies for potential hazards associated with new processes or products.
- Analyzed test results from microbiological testing of incoming ingredients and finished products.
- Performed root cause analysis on nonconforming products to identify corrective actions.
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
- Supervised and guided inspectors, technicians, and other staff.
- Troubleshot product issues and fixed problems.
- Fielded customer complaints and rectified service issues.
- Monitored product trends and suggested changes.
Education
High School Diploma -
Storm Lake Senior High
Storm Lake, IA05-1992
Skills
- Technical support and quality assurance
- Process improvement and resource management
- Customer service and project deployment
Languages
Thaidam
Professional
Laotian
Limited
Certification
HACCP Certification
Affiliations
Volunteer, Then Feed Just One - Storm Lake, IA
References
References available upon request.
Timeline
Technical Services Manager
Tyson Foods
10.2017 - 11.2025
Food Technologist
Tyson Foods
11.2015 - 10.2017
FSQA Supervisor
Tyson Foods
10.2008 - 11.2015
High School Diploma -
Storm Lake Senior High