Steve Yuan
Danville,CA
Summary
Dynamic leader with a proven track record at Honda of Stevens Creek, excelling in team leadership and customer relationship management. Enhanced team performance and customer satisfaction through effective coaching and dispute resolution. Achieved consistent sales targets by implementing strategic performance management techniques. Skilled in staff development and policy implementation, fostering a culture of continuous improvement and collaboration.
Overview
18
18
years of professional experience
Work History
Manager
KS Motor Group LLC
2013.03 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Trained employees to maximize individual and team performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
General Sales Manager
Southbay Honda
2010.05 - 2013.01
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
General Sales Manager
Honda of Stevens Creek
2006.05 - 2010.05
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
Education
Bachelor of Arts - Economics
UC Davis
Davis, CA06.1998
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Policy Implementation
Timeline
Manager
KS Motor Group LLC
2013.03 - Current
General Sales Manager
Southbay Honda
2010.05 - 2013.01
General Sales Manager
Honda of Stevens Creek
2006.05 - 2010.05
Bachelor of Arts - Economics
UC Davis
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