STEVE A WILSON
Leasing Professional
LOS, ANGELES CA,CA
Summary
- Dedicated Leasing Professional with expertise in implementing creative strategies to increase revenue. Strengths include performing apartment inspections, collecting market data and analyzing advertising sources for accuracy and effectiveness.
Overview
22
22
years of professional experience
1
1
Dale Carnegie
Work History
Leasing Professional
Greystar ( Columbia Square Living)
Los Angeles, CA
04.2021 - Current
- Marketed property to local businesses through collateral, emails and phone calls.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Collected rent and tracked resident payments and information in computer system.
Concierge
Greystar ( Park Fifth Tower)
Los Angeles, CA
02.2019 - 04.2021
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public
- Interacted in positive manner with Store Manager and corporate team and customers to build connections and nurture relationships
- Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Explained security policies and procedures to residents and security staff to promote resident confidence and safety.
Concierge
NFC Amenity
Los Angeles , CA
10.2018 - 02.2019
- Handled resident complaints to satisfy and retain guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Greeted residents upon arrival by providing warm welcome.
- Managed front office operations of busy residential property, delivering 5-star service to cultivate loyalty and satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Trained staff in delivering top-quality property services in alignment with the properties reputation and mission statement.
General Manager
Nicole Miller West Hollywood
Los Angeles, CA
01.2015 - 01.2017
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Reported to district manager regarding all store and staff issues, financial goals and sales
- Protected store from loss or theft by setting and enforcing clear security policies
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
- Trained and developed new associates on POS system and key sales tactics, which improved process flows
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Store Manager
Searle
New York, NY
01.2001 - 12.2014
- Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans
- Protected store from loss or theft by setting and enforcing clear security policies
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
- Managed, hired and developed top talent to strengthen workflow and productivity
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team of Sales associates
- Rotated stock to ensure optimum appeal and minimize shrinkage
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations
Education
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
Brooklyn, NY1998
Skills
- Training and development
- Financial operations management
- Personnel development
- Mentoring and coaching
- Sales team supervision
- Relationship building
- Recruitment
- Staff training/development
- Performance improvement
- Operations management
- Customer experiences
- Property tours and inspections
- Customer service-focused
- Community relations
- VIP services
Certification
Dale Carnegie Sales certificate
Real Estate License
California Participation in Housing Assistance Payment Programs
Annual Information Security & Data Privacy Training
Employee Relations – Annual Preventing Harassment Training CA Team Members
Fair Housing Certification
Timeline
Leasing Professional
Greystar ( Columbia Square Living)
04.2021 - Current
Concierge
Greystar ( Park Fifth Tower)
02.2019 - 04.2021
Concierge
NFC Amenity
10.2018 - 02.2019
General Manager
Nicole Miller West Hollywood
01.2015 - 01.2017
Store Manager
Searle
01.2001 - 12.2014
Associate of Arts - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
Miniluxe Beverly Hills (Consultant) 12/16-4/17
Hugo Boss ( Sales Associate) 6/98-12/99
Atrium ( Sales Associate) 1/97-6/98
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