Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Steven G. Valdez

Dallas,United States

Summary

Compliance meeting Adjuster with weather, water, and fire damage claims experience. Performing detailed investigations and researching issues. Skilled at interpreting policies, inspecting damage, and analyzing and evaluating case facts. Handles 20-30 serious loss caseloads per month and provides exceptional customer service to policyholders.

Overview

26
26
years of professional experience

Work History

Claims Examiner II

Wellington Insurance Group
05.2022 - Current
  • Interview claimants and maintain ongoing communication to gather factual information.
  • Examine photographs, verbal and written statements, Field Adjuster reports, estimates, supplements, and contractor bids.
  • Research claims, policies, and incident information, to deliver solutions and resolve problems.
  • Handle complaints and grievances promptly using negotiating and problem-solving skills.
  • Handle wind, hail, hurricane, limited liability water, serious loss water, and limited liability fire claims.

English Teacher

Berlitz Language Centre
01.2016 - 12.2021
  • Developed lesson plans using the Berlitz immersion method to engage students in English language learning.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Prepared and implemented lesson plans covering required course topics.
  • Designed and implemented assessments to measure student progress in English language learning.

Records Administrator

State Of California
01.2003 - 12.2015
  • Updated records with new information.
  • Maintained the accuracy of records by verifying the accuracy of data in records.
  • Followed confidential regulations to maintain privacy.
  • Assisted with typing, data entry, and answering incoming calls as required.

Field Radio Operator

United States Marine Corps
09.1997 - 09.2001
  • Encrypted and decrypted communications when sending and receiving messages.
  • Protected communications through regular alteration of frequencies.
  • Monitored confidentiality of information through enforcement of privacy procedures.
  • Operated and maintained communications systems to send and receive transmissions.

Education

Bachelor of Arts - Organizational Leadership

Brandman University
Folsom, CA
05.2014

Associate of Arts - Business Administration

Heald College
Rancho Cordova, CA
05.2010

Skills

  • Microsoft Office Suite
  • AS400
  • Image Right
  • Sales Force
  • CRM
  • Conflict Resolution
  • Customer Service
  • Active Listening
  • Accounts and Records Management
  • Ethical Conduct

Accomplishments

Have consistently maintained 100% compliance and have met departmental metrics at 95% or above after completing company-developed claims training.

Languages

Spanish
Native or Bilingual

Timeline

Claims Examiner II

Wellington Insurance Group
05.2022 - Current

English Teacher

Berlitz Language Centre
01.2016 - 12.2021

Records Administrator

State Of California
01.2003 - 12.2015

Field Radio Operator

United States Marine Corps
09.1997 - 09.2001

Bachelor of Arts - Organizational Leadership

Brandman University

Associate of Arts - Business Administration

Heald College

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Steven G. Valdez