Steve H. Torres
Chicago,Illinois
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Success Specialist
Design By Bespoke
03.2019 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers in troubleshooting immediate issues and provided timely support for resolution.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored and analyzed clients' progress, results and overall satisfaction to implement process improvement initiatives.
Lead Client Service Representative
Ikram LLC
01.2017 - 05.2019
- Lead Rep within my first five months and averaged 116% to quota goals overall
- Sales in excess of $1M for 2017 and 2018
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Built company loyalty and retention by delivering excellent customer experiences.
Retail Store Sales Manager
Hugo Boss Fashions Inc
10.2014 - 12.2016
- Led new visual marketing strategies within assigned regions to drive consumer sales – top 6% performing location for the US
- Managed location assets and inventory to attain corporate goals.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Paramedic
Resurrection Medical Community
06.2010 - 09.2014
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
- Dispensed medications and monitored patient responses for adaptive treatment.
Education
B.S - Biology
Loyola University of Chicago
2009
Skills
- Microsoft Office 365
- Critical Thinking
- Client Needs Assessment
- Prioritization
- Business Development Understanding
- Customer Experience Improvement
- Customer Relations
- Active Listening
- Interpersonal Communication Skills
- High-Volume Environments
- Effective Customer Communication
Timeline
Customer Success Specialist
Design By Bespoke
03.2019 - Current
Lead Client Service Representative
Ikram LLC
01.2017 - 05.2019
Retail Store Sales Manager
Hugo Boss Fashions Inc
10.2014 - 12.2016
Paramedic
Resurrection Medical Community
06.2010 - 09.2014
B.S - Biology
Loyola University of Chicago
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