Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
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Steve Jerry AUDATE

Tallahassee,FL

Summary

Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Results-driven team player adept at performing cable installations, repairs and improvements for residential and company clients. Safety-driven and skilled in operation equipment, calibrating systems and training users.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Heavy Equipment Operator

US Army
03.2022 - Current
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Operated machining equipment safely with team of operators.
  • Provided technical assistance to other workers on job site.
  • Operated range of heavy equipment on regular basis with advanced skill

Customer Support Advisor

Essential Outsourcing
10.2021 - 02.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed customer service policies and procedures to meet and exceed industry service standards
  • Responded to customer requests for products, services, and company information
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management

Personal Assistant

Rodney Napier, CEO Of Napier Florida Development
08.2020 - 10.2021
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.

Valet Parking Attendant

Lima Valet Parking, Inc
01.2018 - 03.2020
  • Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
  • Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
  • Answered general questions about parking fees, facilities, and directions.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.

Education

Bachelor of Science - Computer Science And Programming

Florida State University
Tallahassee, FL
12.2027

High School Diploma -

College Saint Joseph
Cap Haitien, Haiti
07.2017

Skills

  • Customer Service
  • Router Installations
  • Computer literate
  • Basic life support (BLS) Certified
  • Research Notes taking
  • Proficient in CAD/CAM Software
  • Strong knowledge of statistical analysis software (Minitab, Excel)
  • Familiarity with ERP systems and process optimization tools

Affiliations

US Army

Certification

  • Heavy Equipment Operator (06/22/2022)
  • US&R Rescuer (06/22/2022)
  • Rescue Technician (07/10/2022)

Languages

French
Native or Bilingual
English
Full Professional

Timeline

Heavy Equipment Operator

US Army
03.2022 - Current

Customer Support Advisor

Essential Outsourcing
10.2021 - 02.2022

Personal Assistant

Rodney Napier, CEO Of Napier Florida Development
08.2020 - 10.2021

Valet Parking Attendant

Lima Valet Parking, Inc
01.2018 - 03.2020

Bachelor of Science - Computer Science And Programming

Florida State University

High School Diploma -

College Saint Joseph

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