Steveland Young
Kansas City,MO
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering over 10 years of extensive leadership experience in Management. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Team Manager
USBank
Overland Park, KS
08.2018 - Current
- Led employee relations through effective communication, coaching, training and development.
- Evaluated employee performance on monthly basis and coached and trained 12 team members, increasing quality of work and employee motivation.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
Collections Supervisor
Wells Fargo Dealer Services
Overland Park, KS
04.2006 - 10.2017
- Recommended and implemented techniques to improve productivity and cut costs for company.
- Interviewed and assisted in selection of candidates for collections positions on team of 30 employees.
- Prepared and delivered performance reviews of 12 collections agents to support continuous improvement of department.
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
- Identified needs and provided training to clarify expectations of collections agents.
Education
No Degree - Art
Butler County Community College
El Dorado, KSNo Degree - Theater Arts
Armstrong State University
Savannah, GAHigh School Diploma -
Van Horn High School
Independence, MO05.1989
Skills
- Administration and Reporting
- Corrective Actions
- Managing Operations and Efficiency
- Operational Efficiency
- Goal Attainment
- Technical Proficiency
- Strategic Goals
- KPI Monitoring
- Team Meetings
- Negotiation and Conflict Resolution
- Managing Production Teams
- Performance Tracking and Evaluations
Additional Information
Honorable discharge in the United States Army
Two tours in Bosnia, Army achievement medal, good conduct medal, National defense service medal, Army service ribbon, overseas service ribbon, Army superior unit award, Armed forces service medal, NATO medal.
Timeline
Team Manager
USBank
08.2018 - Current
Collections Supervisor
Wells Fargo Dealer Services
04.2006 - 10.2017
No Degree - Art
Butler County Community College
No Degree - Theater Arts
Armstrong State University
High School Diploma -
Van Horn High School
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