Steve Lee
Sr. Engineering Manager
Portland,OR
Summary
Dynamic and detail-oriented professional with extensive experience leading all facets of network infrastructure, technical operations, architecture development, and project management in fast-paced, high-tech cloud environment. Seamless record of resolving technical issues by diagnosing anomalies and devising corrective actions to avoid any disruptions in timely manner. Unique mastery of building high-standard teams from ground up and coaching staff for performing more emergent escalations with higher sense of urgency and mitigating various issues. Proven record of consistently delivering top-quality network, software, and technical innovations to improve project efficiency. Bilingual communicator with proficiency in Korean and English. Leveraging strong analytical, team leadership, IT infrastructure management, and decision-making skills to achieve bottom-line objectives.
Inventive Operations Engineer ready to augment ongoing business processes and design more productive operating procedures. Clever creator of novel approaches to stale technical and manual tasks. Eager to bring industry-wide positive disruptions to legacy operations.
Authoritative Operations Engineer committed to squeezing every drop of performance from owned and acquired assets. Talented at deriving exceptional performance despite budgetary restrictions. Dedicated to boosting performance and throughput metrics without ballooning costs or sacrificing employee comfort.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Sr. Engineering Manager
Veritas
Santa Clara, California
01.2022 - Current
- Oversaw 70 strong team of engineering personnel.
- Led the successful completion of multiple high-profile projects, ensuring timely delivery within budget constraints.
- Championed the adoption of agile methodologies within the engineering team, enabling faster and more flexible responses to evolving project demands.
- Mentored junior engineers to develop their skills, providing guidance on best practices and industry standards.
MANAGER, NETWORK ESCALATION
NETSKOPE INC.
Santa Clara, CA
4 2021 - 12.2022
- Company Overview: Netskope provides a leading Security Service Edge (SSE) solution that is fast, easy to use, and secures transactions wherever your people and data go
- Administer end-to-end functions involved in project management, including cost control, risk mitigation, WAN designing, and decision making processes
- Facilitate more than 2K customers worldwide through proactive problem-solving based on metric-driven analysis while concentrating on network escalation for 70+ data centers
- Lead high-performing networking teams and SRE engineers to resolve final tear issues
- Reduced network escalation by 2x and maximized network footprints by 3x
- Transitioned F5 load balancer to minimize costs and ensured Hardware Security Module in compliance with FedRAMP high certification requirements while managing high-profile projects
- Developed Zabbix dashboard to aggregate all alert issues globally and evaluate patterns while participating in PE's 'Metrics, Observability, and Dashboards (MOTD)' program, ensuring 51% alerts on false alarming and identifying several nagging issues
- Proven track record of most customer incidents managed as Incident Commander in year 2021
- Netskope provides a leading Security Service Edge (SSE) solution that is fast, easy to use, and secures transactions wherever your people and data go
MANAGER, INFRASTRUCTURE ESCALATION
NETSKOPE INC.
Santa Clara, CA
09.2019 - 04.2021
- Company Overview: Netskope provides a leading Security Service Edge (SSE) solution that is fast, easy to use, and secures transactions wherever your people and data go
- Leveraged outstanding managerial skills for operating worldwide infrastructure processes to the highest standards by creating an escalation team from scratch that identified and resolved various issues related to infrastructure as final tier (tier 3)
- Managed key functions, such as regulated escalation process and streamlined documentation (SOP) for lower tier to reduce escalation, resulting in 300% minimization escalations backlog in 2020
- Aided overall organization to understand business processes and recognize areas that need improvement by regulating SOP documentation process, increasing more than 200 documents with 17K+ pages and 1289 OPS tickets in 2020-2021
- Oversaw escalation procedures, standardized escalation procedures, and delivered necessary training to engineers, resulting in 64% decrease in escalations backlog in 2020
- Resolved NPE issues to ensure effective PE's program 'Non-Production Environments (NPE) while implementing new architecture to certify QE-raised OPS minimizing OPS tickets by more than 92%
- Netskope provides a leading Security Service Edge (SSE) solution that is fast, easy to use, and secures transactions wherever your people and data go
MANAGER, DEVOPS AUTOMATION
NETSKOPE INC.
Santa Clara, CA
09.2018 - 09.2019
- Company Overview: Netskope provides a leading Security Service Edge (SSE) solution that is fast, easy to use, and secures transactions wherever your people and data go
- Showcased high-technical skills to expand the first 17 centers as largest and fastest security networks globally while serving as technical manager to streamline procedures and deploy Netskope's next-generation data centers (NewEdge)
- Delivered excellent leadership to team for designing and executing 20 NewEdge data centers in one year-long project, resulting in 70+ data centers deployed internationally before implementing gold standard in 2022
- Netskope provides a leading Security Service Edge (SSE) solution that is fast, easy to use, and secures transactions wherever your people and data go
DEVOPS ENGINEER
NETSKOPE INC.
Santa Clara, CA
04.2014 - 09.2018
- Company Overview: Netskope provides a leading Security Service Edge (SSE) solution that is fast, easy to use, and secures transactions wherever your people and data go
- Prepared and deployed Continuous Deployment (CD) platform by activating source code checking from GitHub and utilizing Jenkins to ensure product management
- Reduced MTTR by 150% over two-year period by designing, executing, and scaling monitoring systems for 17 production data centres using Ansible, Nagios, and GitHub
- Led distribution of Ubuntu repository and packages across POP's by creating and rolling out on-demand Torrent file distribution platform used in 2022 for over 70+ data centers
- Delivered 100+ microservices across 17 data centers and reduced end-to-end Ubuntu repository and packages by designing Python API tool
- Netskope provides a leading Security Service Edge (SSE) solution that is fast, easy to use, and secures transactions wherever your people and data go
OPERATIONS ENGINEER
ZOOVE INC.
Palo Alto , CA
10.2012 - 04.2014
- Company Overview: Zoove provides mobile direct response solutions for mobile carriers and brands to deliver content to people
- Steered rapid deployment and configuration management utilizing Kickstart and Puppet/Chef automation tools to maintain and boost product performance
- Identified variations through implementing effective production configuration monitoring tools for OS, application, and network equipment
- Spearheaded all network changes from geo-redundant data centers to all four major US mobile telecom carriers, including BGP connections, SS7 network, and site-to-site VPN connections
- Zoove provides mobile direct response solutions for mobile carriers and brands to deliver content to people
Education
Bachelor of Science -
UNIVERSITY OF PHOENIX
Phoenix, AZ 09.2003 - 05.2005
Skills
Configuration Management
Network Management
Infrastructure design
Advanced automation
Continuous integration
Strategic Planning
Websites
Certification
Brocade Certified Network Engineer
Timeline
Sr. Engineering Manager
Veritas
01.2022 - Current
MANAGER, INFRASTRUCTURE ESCALATION
NETSKOPE INC.
09.2019 - 04.2021
MANAGER, DEVOPS AUTOMATION
NETSKOPE INC.
09.2018 - 09.2019
DEVOPS ENGINEER
NETSKOPE INC.
04.2014 - 09.2018
OPERATIONS ENGINEER
ZOOVE INC.
10.2012 - 04.2014
Bachelor of Science -
UNIVERSITY OF PHOENIX
09.2003 - 05.2005
MANAGER, NETWORK ESCALATION
NETSKOPE INC.
4 2021 - 12.2022
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