Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stevelle Reed

Memphis,TN

Summary

Seasoned and successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience

Work History

Front Desk Agent-Supervisor

Tru By Hilton
West Memphis, AR
11.2020 - 09.2024
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Assisted with check-in and check-out procedures for guests.
  • Provided excellent customer service while upholding company policies.
  • Answered phones, responded to inquiries, and took messages.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Resolved customer complaints promptly and courteously.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Inputted guest information into computer system accurately and securely.
  • Processed payments accurately and efficiently.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed cash drawer responsibly throughout shift.
  • Addressed customer needs in a timely manner.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Maintained cleanliness of lobby area at all times.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Verified accuracy of room rates and other charges during check-in process.
  • Scheduled reservations for groups and special events.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Stayed current on local attractions and special events to help guests with entertainment options.

Leasing Consultant

Villas at Cordova
Cordova, TN
10.2014 - 11.2020
  • Greeted potential tenants and provided information about the property.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Ensured that all paperwork was completed accurately in accordance with company policy.
  • Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Coordinated activities between management staff, vendors, contractors and government agencies as needed.

Education

High School Diploma -

Westwood High School
Memphis, TN
05-2001

High School Diploma -

Northwest Mississippi Community College
Senatobia, MS

Skills

  • Customer service
  • Interpersonal Skills
  • Punctual and Reliable
  • Decision-Making
  • Cash Handling
  • Safety Compliance
  • Time Management
  • Handling Customer Complaints
  • Delegating Work
  • Employee Training
  • Relationship Building
  • Flexible Schedule
  • Staff Motivation

References

References available upon request.

Timeline

Front Desk Agent-Supervisor

Tru By Hilton
11.2020 - 09.2024

Leasing Consultant

Villas at Cordova
10.2014 - 11.2020

High School Diploma -

Westwood High School

High School Diploma -

Northwest Mississippi Community College

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