Steve M Haberl
Brookville,OH
Summary
Accomplished Assistant Manager with in-depth experience. Well-versed in sales, personnel management, profit and loss, and inventory management. Dedicated to direction of the company, products and services for optimized customer service.
Overview
27
27
years of professional experience
Work History
Assistant Store Manager
Home Depot
05.1997 - Current
- Created and maintained safe and secure work environments for employees. Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance in labor hours and operating profit.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback from surveys and implemented strategies to improve customer experience.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings during observations.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations and conducting town halls with associates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided support in budgeting processes, helping maintain financial stability for the business on a monthly basis working the profit and loss.
Skills
- Problem-Solving
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Strategic Planning
- Sales Growth
- Staff Supervision
- Customer Service Management
Additional Information
- Lead several off site community enhancing events.
- Lead two different projects helping renovate colleges in the area with over eighty thousand dollars in grants
- Received several awards throughout my tenure at Home Depot for customer service and store metrics.
- Leader in store meetings, events, committees and fill in for store manger when needed.
Timeline
Assistant Store Manager
Home Depot
05.1997 - Current
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