Natalie Flecha Laboy
Colorado Springs,CO
Summary
Dynamic bilingual professional with a proven track record at Army & Airforce Exchange Services, enhancing customer experiences through active listening and operational improvements. Skilled in maintaining safe, efficient work environments as demonstrated at FedEx:Ground. Excels under pressure, reliably implementing feedback to evolve service offerings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
Army & Airforce Exchange Services
02.2023 - 10.2023
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
- Asked customers questions to determine, verify and solve common problems.
- Implemented feedback from clients into actionable steps aimed at improving our products and services offering continually evolving experiences.
Package Handler
FedEx:Ground
01.2022 - 08.2022
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maintained clean, orderly work environment free of hazards.
Education
Some Credits - Office Administrations
University of Puerto Rico
Bayamon CampusHigh School Diploma - General Studies
Escuela Libre De Música Ernesto Ramos Antoninj
San Juan PR05.2009
Skills
Billingual (English Spanish)
Ability to work under Presure
Reliable
Certification
SafeServe Certification
Timeline
Customer Experience Associate
Army & Airforce Exchange Services
02.2023 - 10.2023
Package Handler
FedEx:Ground
01.2022 - 08.2022
Some Credits - Office Administrations
University of Puerto Rico
High School Diploma - General Studies
Escuela Libre De Música Ernesto Ramos Antoninj
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