Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Abbott

Brandon,FL

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

12
12
years of professional experience

Work History

Sales Representative

Integrity Advertising Works
07.2021 - 07.2022
    • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
    • Generated additional sales opportunities with upselling and cross-selling techniques.
    • Expanded customer base through cold calling, networking, and relationship building.
    • Increased sales revenue by identifying and targeting high-potential accounts.

Contact Center Sales Representative

TruGreen Lawn Care
02.2019 - 05.2021
  • Handled 30+ customer interactions per day, giving detailed, personalized, and polite service to ensure customer retention and satisfaction
  • Explained features and benefits of products and services
  • Built rapport and maintained customer relationships
  • Studied all company products and services to be able to answer questions quickly and efficiently.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Assistant Store Manager

R U Game?
03.2017 - 12.2018
    • Receive and process merchandise from customers and retailers
    • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
    • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
    • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
    • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

System Maintenance Technician

United States Army
07.2010 - 07.2016
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Applied critical thinking and research to address complex issues.

Education

Diploma -

Armwood High School
Seffner, FL
06.2010

Skills

  • Leadership
  • Accountability
  • Troubleshooting
  • Time Management
  • Customer Service
  • Customer Relationship Building
  • Interpersonal communication skills
  • Product and service knowledge
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Sales Representative

Integrity Advertising Works
07.2021 - 07.2022

Contact Center Sales Representative

TruGreen Lawn Care
02.2019 - 05.2021

Assistant Store Manager

R U Game?
03.2017 - 12.2018

System Maintenance Technician

United States Army
07.2010 - 07.2016

Diploma -

Armwood High School

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Steven Abbott