Steven Abel
Visalia,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Personal Shopper
Instacart
01.2021 - 12.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Sales Associate
Pawn
01.2018 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Expanded business opportunities by networking within the community at local events such as chamber meetings or charity auctions.
- Assessed financial reports regularly to make informed decisions regarding budget allocations, staffing needs, and overall operational strategy.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Assessed quality and value of incoming items and offered customers loans.
Education
High School Diploma -
Golden West High School
Visalia, CA06.2006
Skills
- Cash Flow Management
- Effective communicator
- Appraisal Knowledge
- Documentation and record keeping skills
- Inventory Management
- Legal Compliance
- Contract Preparation
Timeline
Personal Shopper
Instacart
01.2021 - 12.2023
Sales Associate
Pawn
01.2018 - 03.2020
High School Diploma -
Golden West High School
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