Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Assisted with training new employees on reach truck operation and best practices in warehouse settings.
Participated in regular safety meetings, staying up-to-date on best practices for reach truck operation.
Provided support during peak times, willingly working overtime hours when necessary to meet customer demands.
Improved warehouse efficiency by accurately operating reach trucks for inventory, order picking and pallet storage.
Chief Instructor
United States Army National Guard
06.2022 - 05.2024
Implemented hands-on activities that reinforced key concepts, resulting in higher levels of engagement during training sessions.
Increased overall satisfaction ratings by consistently soliciting feedback from participants and implementing improvements based on their input.
Coordinated guest lectures from industry leaders, exposing trainees to real-world applications of their newly acquired skills.
Provided personalized coaching to struggling trainees, ensuring their successful completion of the program.
Promoted a culture of continuous improvement by encouraging open dialogue among instructors about best practices and areas for growth.
Implemented blended learning methodologies combining traditional classroom instruction with online resources, enhancing flexibility and accessibility for remote learners.
Evaluated and refined course content regularly, maintaining relevance and accuracy in an ever-changing industry landscape.
Served as a subject matter expert within the organization, assisting colleagues with technical questions or concerns related to course content or instructional strategies.
Mentored junior instructors, guiding them in best practices for effective instruction and classroom management techniques.
Established a positive learning environment by fostering open communication channels between trainees and instructors.
Logistics Specialist
Department of National Defence
06.2012 - 05.2024
Tracked supply, equipment and product inventory quantities to maintain necessary levels.
Coordinated incoming and outgoing shipments to maintain schedules.
Managed inventory levels for optimal cost savings and minimal stockouts.
Directed and coordinated operations of Training Land and facilities.
Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
Worked with customers to integrate processes and correct issues.
Built long-term relationships due to prompt and courteous service.
Provided training and development opportunities for employees within the logistics department, fostering a culture of growth and continuous learning.
Issued timely and accurate responses to both internal and external inquiries.
Warehouse Clerk
Department of National Defence
02.1999 - 02.2004
Kept warehouse up to safety and health regulations at all times.
Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
Managed day-to-day operations of warehouse to keep everything running smoothly.