Steven Alei
Elk Grove,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Technician
California Victim Compensation Board
03.2022 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Screened visitors and issued badges to maintain safety and security.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with onboarding of new employees.
- Purchased and maintained office supplies.
- Monitored and tracked budgets and expenses.
Tax Program Assistant
State of California Franchise Tax Board
03.2020 - 03.2022
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed both digital and physical filing systems and retrieved documents as required.
- Prepared clearly written and formatted documents and reports.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
Physical Therapy Assistant
Sutter Medical Center, Anderson Lucchetti Women's & Children's Center
06.1998 - 03.2020
- Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan
- Scheduled patient appointments to meet treatment requirements and provide quality care
- Assisted several Physical Therapists to initiate different patient care plans in outpatient setting
- Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Followed all HIPAA rules and regulations regarding patient confidentiality
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Documented each patient case with updates in computer system
- Worked in an acute care setting and created individualized exercise programs for patients
- Used Epic software program to schedule and manage patient appointments, enter treatment plans, exercise programs and communication with other disciplines and physicians
- Answered questions from patients via email, phone and in person
- Documented each patient case with updates in the computer system.
Physical Therapist Assistant
Kindred at Home
08.2016 - 08.2019
- Misterbirdie@gmail.com
- Organization and efficiency
- Effective listening
- Data entry
- Personalized instruction
- PC proficient
- Critical thinking
- Gathered information and entered details into computer tracking spreadsheets, documents and databases with use MS Suite products
- Data entry includes various tax forms such as, 540's, ETT's, BE Video, Tax Vouchers, Statement, and end of shift daily counts
- Transfers and sends phone calls, guests and mail to correct staff members
- Sorts, opens and routes incoming correspondence and deliveries to help Co Workers and Direct Supervisor respond quickly to business and customer requirements
- Sorts, routes, extracts tax returns, vouchers and other tax related materials
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Communicated with physicians to provide updates on patient care
- Ensured HIPAA compliance across all patient data handling, systems and training
- Evaluated accuracy and compliance of all documentation and reports
- Assisted patients with healing and recovery after surgery
- Ensured HIPAA rules and regulations were carefully followed
- Recorded detailed prognosis, treatment, responses and progress notes in patient charts
- Studied treatment plans and adjusted exercises periodically to maximize benefits
- Documented in Computer, using Devero software program, including patient exercise programs, plans of care, communication with other
Physical Therapy Assistant
Focus Home Health
04.2011 - 11.2017
- Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan
- Interviewed patients to obtain medical information, weight and height measurements and vital signs
- Scheduled patient appointments to meet treatment requirements and provide quality care
- Managed care for post-operative patients through discharge
- Assisted Several Physical Therapists to initiate different patient care plans in home setting
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Communicated with physicians to provide updates on patient care
- Followed all HIPAA rules and regulations regarding patient confidentiality
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Documented each patient case with updates in computer system
- Used Pointcare software program, to schedule and manage patient appointments
- Answered questions from patients via email, phone and in person
- Documented each patient case with updates in the computer system using Pointcare software program
- Provided patient education.
Education
Associate of Science - Physical Therapist Assistant
Sacramento City College
Sacramento, CA06.1995
Bachelor of Arts - Psychology
California State University
Sacramento, CA06.1990
Skills
- Accounts Payable and Accounts Receivable
- Correspondence and Office Documents
- Record Sorting and Filing
- Outgoing Mail Preparation
- Critical Thinking
- Customer Satisfaction
- Service Quality
- Microsoft Excel
- Process Payments
- Special Projects
- Judgment and Decision-Making
- Active Listening
- Microsoft Windows
- Time Management
- Microsoft Word
- Complex Problem-Solving
- Office Equipment Maintenance
- Office Supplies and Inventory
- Word Processing Software
- Microsoft Outlook
- Customer Service
- Microsoft Excel
- Microsoft Publisher
Accomplishments
- CPR and First Aid Certified
Certification
- Licensed Physical Therapist Assistant - PT Board of California
Timeline
Office Technician
California Victim Compensation Board
03.2022 - Current
Tax Program Assistant
State of California Franchise Tax Board
03.2020 - 03.2022
Physical Therapist Assistant
Kindred at Home
08.2016 - 08.2019
Physical Therapy Assistant
Focus Home Health
04.2011 - 11.2017
Physical Therapy Assistant
Sutter Medical Center, Anderson Lucchetti Women's & Children's Center
06.1998 - 03.2020
Associate of Science - Physical Therapist Assistant
Sacramento City College
Bachelor of Arts - Psychology
California State University
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