Steven Alexander
Manhattan Beach,CA
Summary
Dynamic Project Manager with a proven track record at Signature Retail Services Inc., adept at strategic planning and performance monitoring. Skilled in Microsoft Project and team leadership, I drive project success through effective communication and problem-solving, consistently achieving business objectives and enhancing team productivity.
Overview
22
22
years of professional experience
Work History
Team Leader
SAS Retail Services Inc.
11.2022 - Current
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Project Manager
Signature Retail Services Inc.
07.2016 - 10.2022
- Planned, designed, and scheduled phases for large projects.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored project performance to identify areas of improvement and make adjustments.
- Identified plans and resources required to meet project goals and objectives.
- Developed and implemented strategic project plans to meet business objectives.
- Managed projects from procurement to commission.
- Negotiated and managed third-party contracts related to project deliverables.
Freelance Journalist /Reporter
P3 Update
04.2016 - 01.2018
- Selected material to develop interesting and professional presentations for different formats.
- Utilized social media to promote stories and build audience.
- Developed relationships with sources and contacts to gain additional insight.
- Covered special events and breaking news with eye for detail and tenacious pursuit of important information.
- Researched and analyzed newsworthy events, trends and issues.
- Edited stories for accuracy and clarity.
- Attended press conferences, court hearings and special events to stay conversant with current news.
- Built strong relationships with sources to gain access to exclusive information.
- Wrote and submitted accurate, engaging, and fact-checked stories.
Freelance Media / Commercial FCP Editor
Japanese External Trade Organization
04.2014 - 08.2017
- Produced clear, concise and accurate content to reflect tone and level of authority appropriate to content.
- Suggested improvements to content to enhance quality and accuracy.
- Pitched content strategies and managed asset acquisition.
- Collaborated with design, editorial and marketing departments to meet desired content goals.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
Marketing Manager
Archco Inc.
03.2011 - 05.2013
- Managed workflow between staff, coordinating documents and creative material distribution.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
- Continually maintained and improved company's reputation and positive image in markets served.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions
- Conducted market research to identify new opportunities and target markets
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Managed workflow between staff, coordinating documents and creative material distribution
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Worked with graphic designers and writers to establish theme and tone for content.
Sales Manager
Bloomingdale's Department Store
06.2007 - 01.2011
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Stock Trader Trainee
Lehman Brothers
02.2006 - 11.2008
- Collaborated with analysts and coverage traders to distribute relevant market information.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
- Discussed trading strategies with portfolio managers to highlight current market sentiment, price points of resistance and support and liquidity characteristics of positions.
- Gained strong leadership skills by managing projects from start to finish
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Demonstrated strong organizational and time management skills while managing multiple projects
Sales Associate
Saks Fifth Avenue
12.2003 - 09.2006
- Achieved or exceeded company-defined sales quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to event marketing, sales and brand promotion.
- Quoted prices, credit terms and other bid specifications.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy
- Attended monthly sales meetings and quarterly sales trainings
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Stayed current on company offerings and industry trends.
Education
Master of Fine Arts - Film Studies
City College of New York
New York, NY06.1996
Bachelors of Science - Legal Studies
John Jay College of Criminal Justice
New York, NY.06.1994
Skills
- Data Entry
- Microsoft Project
- Microsoft Excel
- Management
- SEO,
- Scheduling
- Final Cut Pro
- Social Media Marketing
- Illustrator
- Photoshop
- Microsoft Office
- Team building
- Data analysis
- Project management
- Time management
- Communication skills
- Strategic planning
- Problem solving
- Safety compliance
- Customer relationship management
- Conflict resolution
- Performance monitoring
- Content creation
- Flexible schedule
- Overseeing daily activities
- Leadership
- Team supervision
- Task delegation
- Team assessment
- Service level agreements
- Problem-solving
- Workflow management
- Deadline management
- Work Planning and Prioritization
- Shift scheduling
- Teamwork and collaboration
- Daily workflow improvement
- Documentation and reporting
- Team Check-ins
- Complaint resolution
- Sales expertise
- Goal setting
- People management
Timeline
Team Leader
SAS Retail Services Inc.
11.2022 - Current
Project Manager
Signature Retail Services Inc.
07.2016 - 10.2022
Freelance Journalist /Reporter
P3 Update
04.2016 - 01.2018
Freelance Media / Commercial FCP Editor
Japanese External Trade Organization
04.2014 - 08.2017
Marketing Manager
Archco Inc.
03.2011 - 05.2013
Sales Manager
Bloomingdale's Department Store
06.2007 - 01.2011
Stock Trader Trainee
Lehman Brothers
02.2006 - 11.2008
Sales Associate
Saks Fifth Avenue
12.2003 - 09.2006
Master of Fine Arts - Film Studies
City College of New York
Bachelors of Science - Legal Studies
John Jay College of Criminal Justice