STEVEN ALFONSO RIVERA
Communication Specialist
Orlando,FL
Summary
Communications specialist with 5+ years of experience supporting tourism and nonprofit organizations through strategic storytelling, media relations, and community-focused campaigns. Proven ability to craft compelling messaging that drives awareness, engagement, and stakeholder trust while collaborating with cross-functional teams to advance mission-driven goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Relationship Manager
Napleton VW of Orlando
08.2024 - Current
- Managed and strengthened customer relationships to drive retention, satisfaction, and long-term loyalty
- Leveraged CRM tools and customer data to track interactions, identify opportunities, and improve engagement
- Collaborated cross-functionally to resolve issues, support sales efforts, and enhance the overall customer experience
Communications Specialist
PRLinks Communications
02.2020 - 07.2024
- Developed and executed communications strategies that promoted destinations, programs, and community initiatives while strengthening public engagement
- Created storytelling-driven content, including press materials, social media, and digital communications, to increase awareness and support for nonprofit and tourism efforts
- Collaborated with partners, stakeholders, and community leaders to align messaging, support outreach campaigns, and enhance organizational reputation
Education
Bachelor's - Communications
Universidad del Sagrado Corazón
03.2020
Certificate - Public Relations
University of Colorado Boulder
03.2024
Bachelor of Arts - Digital Communications And Media
Universidad Del Sagrado Corazón
San Juan, PR 05.2001 -
Skills
Corporate Communication
Business Development Strategies
Story Telling
Account Management
Strategic Marketing
Project Management Skills
CRM software proficiency
Account management
Certification
Public Realtions
Timeline
Customer Relationship Manager
Napleton VW of Orlando
08.2024 - Current
Public Realtions
09-2023
Communications Specialist
PRLinks Communications
02.2020 - 07.2024
Bachelor of Arts - Digital Communications And Media
Universidad Del Sagrado Corazón
05.2001 -
Certificate - Public Relations
University of Colorado Boulder
Bachelor's - Communications
Universidad del Sagrado Corazón