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Associate Principal Engineer

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Proven Warranty Administrator with a track record of enhancing claim accuracy and minimizing rejections, Detail-oriented with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 20 years of related experience.

 Dedicated Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments. 

Results-driven valet with over 8 years of experience in customer service and team training. Skilled in optimizing parking space utilization and resolving guest inquiries, ensuring a seamless and enjoyable experience.

Developed skills in high-energy, customer-focused environment, excelling in support roles and team collaboration. Adept at managing inventory, maintaining cleanliness, and ensuring efficient operations. Looking to transition into new field where these transferrable skills can drive success and contribute to team goals.

Dynamic and results-driven strategic sourcing professional with over 20 years of proven success across the manufacturing, hospitality, and investment banking sectors. Expertise in supply chain management encompasses logistics, purchasing, and planning, complemented by a deep understanding of inventory control and capital expense management. Recognized for exceptional leadership in cross-functional teams and strong communication abilities, consistently delivering impactful negotiation outcomes. Strategic thinker focused on forecasting future savings and adept in program/project management, ensuring alignment with organizational goals while driving efficiency and innovation.

Experienced with engaging visitors and ensuring welcoming atmosphere. Utilizes effective communication and problem-solving skills to address guest needs. Knowledge of safety protocols and crowd management to maintain secure environment. I have a strong background in creating engaging content and driving online engagement. Adept at using various social media platforms to enhance brand presence and reach target audiences. Known for effective collaboration and adaptability in dynamic team environments. Skilled in content creation, analytics, and strategy development, ensuring impactful results.

Operations-driven professional with a background in land acquisition project coordination and large scale hospitality management. Experienced in managing 40+ concurrent projects, leading teams of 150+ staff in hospitality operations, and partnering cross-functionally to optimize processes and meet critical deadlines. Skilled in workflow improvement, contract management, organizational coordination.

Fluent in Spanish with a proven track record in management, recognized for driving productivity and ensuring efficient task execution. Specialized in operational strategy, team leadership, and conflict resolution. Strong communication and adaptability skills contribute to effective problem-solving and achievement of organizational objectives. Expertise in account management, client retention, sales, needs assessment, and portfolio growth.

Results-driven instructional leader and Texas-certified Mathematics (Grades 4–8) educator with 6+ years of success driving student achievement through data-informed instruction, strong classroom culture, and collaborative leadership. Recognized as a Master Teacher with high-performing STAAR, MAP, and district assessment outcomes. Brings over 15 years of leadership experience in banking, leading top-performing branches through strategic decision-making, accountability, and stakeholder engagement.

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Experienced Sales Professional bringing 8 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

STEVEN ALFONSO RIVERA

Summary

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Customer Relationship Manager

Communications Specialist

Education

Bachelor's - Communications

Certificate - Public Relations

Bachelor of Arts - Digital Communications And Media

Skills

Certification

Timeline

Customer Relationship Manager

Communications Specialist

Bachelor of Arts - Digital Communications And Media

Certificate - Public Relations

Bachelor's - Communications

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