Steven Allen
Summary
Dynamic and detail-oriented Service Technician with extensive experience at Delight Restaurant Group. Proven expertise in installation and repair, complemented by exceptional customer service skills. Recognized for increasing customer satisfaction through effective problem resolution and adherence to safety protocols. Proficient in diagnostic testing and committed to delivering high-quality workmanship.
Current Goals include receiving my Master Plumber and Backflow Licenses.
Overview
11
11
years of professional experience
Work History
Service Technician
Delight Restaurant Group
11.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
Plumber
Newport News Public School Dst
08.2018 - 10.2023
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Inspected sewers and piping systems to assess quality and condition.
- Collaborated with other trade professionals such as electricians and HVAC technicians during multi-faceted construction projects to ensure seamless integration of services.
- Eliminated risks by correctly identifying potential safety hazards.
- Filled pipe systems with water and air to determine location of leaks.
- Ensured safety compliance during all projects, adhering to strict industry regulations and guidelines.
- Streamlined inventory management, ensuring proper tools and materials were readily available for each job.
- Enhanced team productivity with effective communication and collaboration during complex projects.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Delivered high-quality workmanship while meeting strict deadlines for both routine maintenance tasks and emergency repairs.
- Troubleshot diverse plumbing problems to accurately diagnose the root cause before commencing repairs.
- Built strong relationships with suppliers to secure competitive pricing on materials without compromising quality.
- Maximized productivity by maintaining an organized inventory of tools, equipment, and supplies.
- Managed multiple concurrent projects while prioritizing tasks based on urgency levels ensuring timely delivery and customer satisfaction.
Plumber HVAC Technician
Mason and Son Plumbing Heating and AC
06.2014 - 08.2018
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Used clamps and brackets to attach pipes to walls, structures, and fixtures.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Filled out detailed work orders for each job completed.
Education
High School Diploma -
Denbigh High School
Newport News, VA06-1984
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Problem and issue resolution
- Power tool proficiency
- Documentation and reporting
- OSHA requirements
- Diagnostic testing
- Professional and courteous
- Ice Machine Repair
Timeline
Service Technician
Delight Restaurant Group
11.2023 - Current
Plumber
Newport News Public School Dst
08.2018 - 10.2023
Plumber HVAC Technician
Mason and Son Plumbing Heating and AC
06.2014 - 08.2018
High School Diploma -
Denbigh High School
Similar Profiles
Bobby LewisBobby Lewis
Shift Supervisor at Delight Restaurant GroupShift Supervisor at Delight Restaurant Group
Miyoshi T. KingMiyoshi T. King
General Manager at Delight Restaurant GroupGeneral Manager at Delight Restaurant Group
Jay GarnerJay Garner
District Manager at Delight Restaurant Group (Wendy's)District Manager at Delight Restaurant Group (Wendy's)