Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Allen

Morgantown

Summary

Dedicated transit professional with extensive experience as a transit driver, excelling in passenger safety and emergency procedures. Proven track record in optimizing schedules and enhancing route efficiency while providing exceptional customer service. Skilled in vehicle inspection and defensive driving, ensuring timely and safe transportation for all passengers.

Overview

22
22
years of professional experience

Work History

Shuttle Driver

Nelson Brothers Inc.
06.2018 - 05.2025
  • Maintained clean and neat shuttle for passenger comfort.
  • Followed designated routes and schedules while operating vehicles.
  • Operated with safety and skill to avoid accidents and delays.
  • Ensured the safety of passengers to and from desired destinations
  • Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
  • Handled emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
  • Collaborated with dispatchers to optimize route planning and scheduling for maximum efficiency.
  • Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
  • Promoted a positive image of the company by maintaining a professional appearance and attitude at all times while on duty.
  • Navigated through high-traffic areas skillfully, minimizing delays in arrival times for passengers'' convenience.
  • Delivered passengers to destinations safely and on time.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.

Bus Driver

Headstart Daycare
06.2013 - 05.2018
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Conducted pre-trip inspections of bus for safe operation.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
  • Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
  • Performed minor maintenance tasks such as changing lights or checking tire pressure to ensure the safe operation of the bus at all times.
  • Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.
  • Assisted passengers with special needs, ensuring accessible and comfortable travel for everyone.
  • Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.

Transit Bus Operator

Marion County Transit Authority
07.2003 - 06.2013
  • Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Provided exceptional customer service, addressing rider concerns with patience and professionalism.
  • Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
  • Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
  • Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
  • Contributed to continuous improvement efforts by participating in training sessions, workshops, or seminars relevant to the transit industry.
  • Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
  • Collaborated with fellow operators to optimize schedules and reduce gaps in service coverage.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Followed predetermined routes to consistently meet targets and maintain schedules.

Education

Northwestern Senior High School
Baltimore, Md

Skills

  • Punctuality
  • Preventive Maintenance
  • Passenger assistance
  • Fuel efficiency
  • Safe driving
  • Customer relations skills
  • Passenger transportation
  • Defensive driving
  • Vehicle inspection

Timeline

Shuttle Driver

Nelson Brothers Inc.
06.2018 - 05.2025

Bus Driver

Headstart Daycare
06.2013 - 05.2018

Transit Bus Operator

Marion County Transit Authority
07.2003 - 06.2013

Northwestern Senior High School

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