Steven Alston
Irvine,CA
Summary
Results-driven Technician with over 35 years of experience across diverse industries, specializing in installation, maintenance, and repair tasks. Proven expertise in troubleshooting complex issues and implementing efficient solutions that enhance operational efficiency and equipment longevity. Strong adaptability to emerging technologies paired with exceptional problem-solving skills ensures effective support in dynamic environments. Seeking to leverage extensive hands-on experience in a challenging role that emphasizes continuous learning and growth.
Overview
36
36
years of professional experience
1
1
Certificate
Work History
Field Service Technician
Sunset Technologies
Brea, Ca
07.2022 - 07.2024
- Conducted installations and maintenance according to contract specifications with occasional interstate travel.
- Managed inventory and supplies to ensure materials were available when needed.
- Removed malfunctioning components and replaced with new or refurbished parts.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Diagnosed network connectivity issues and implemented solutions.
- Installed operating systems and applications software on customer computers.
- Collaborated with other technicians to complete complex repairs quickly.
- Answered customer service calls and resolved issues quickly to return machines to operational status.
- Resolved printer issues by troubleshooting drivers or replacing faulty parts.
- Troubleshooted and repaired hardware components, such as motherboards, hard drives, RAM, CPUs, and video cards.
- Provided technical support for customers with both hardware and software related questions.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Recycled old equipment following proper safety guidelines.
- Performed virus scans and malware removal on customer computers.
Telemetry Monitor Technician
Hoag Hospital Newport Beach
Newport Beach, CA
05.2018 - 07.2022
- Managed multiple patients simultaneously with different levels of acuity and severity.
- Utilized computer applications such as electronic health records systems for documenting patient information.
- Identified potential safety issues related to telemetry monitoring systems and took corrective action as needed.
- Demonstrated knowledge of arrhythmias and their management through appropriate interventions.
- Assisted in training technicians, medical students or other staff members.
- Responded promptly to any alarms or changes in patient conditions.
- Worked with cross-functional teams to achieve goals.
System Manager
Creative Communications
Perris, Ca
04.2014 - 05.2018
- Supervised, directed, and provided technical and administrative guidance for over 28 personnel in cable and telecommunications tasks.
- Configured phones and tablets for company personnel use alongside managing job assignments.
- Performed technical support for users via in-person, telephone and electronic means.
- Recruited, trained and supervised department staff.
- Identified, troubleshot, and resolved system issues in a timely manner.
Manufacturing Specialist
Texas Instruments
Dallas, Tx
05.2000 - 11.2013
- Maintained sterile environment in cleanrooms during the fabrication of integrated circuits.
- Managed and serviced a wide array of equipment through parts replacement, parameter configuration, software upgrades, patches, and network automation.
- Surpassed 95% in process yield and equipment uptime.
- Ensured that all machinery was properly calibrated and functioning correctly.
- Assisted engineers in developing, building or testing prototypes or new products.
- Transported material to correct locations and documented inventory changes.
- Trained new employees on company and safety standards, providing assistance and remediation with issues.
Computer Specialist
Hagman Technologies
Dallas, Tx
01.2001 - 12.2009
- Visited client sites within the DFW Metroplex for EUC, server, network installations, maintenance, and upgrades per contract specifications.
- Performed regular system maintenance tasks such as disk defragmentation, virus scans.
Maintenance Manager
Celebration Station
Mesquite, Tx
04.1997 - 05.2000
- Oversaw and executed all maintenance tasks within the amusement facility.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Conducted regular inspections of facilities to ensure compliance with safety regulations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Performed troubleshooting on malfunctioning systems when necessary.
- Reviewed blueprints and manuals to repair and restore optimal functionality.
- Delegated work to staff, setting priorities and goals.
- Diagnosed and repaired mechanical issues according to industry standards.
Diesel Mechanic
SAFO
Brazoria, Tx
08.1993 - 04.1997
- Tractor Diesel mechanic and Implement mechanic / Fabricator
Automotive Technician
STB Automotive concepts
Rowlett, Tx
11.1988 - 08.1993
- Automotive technician performing general maintenance as well as custom fabrication on customers vehicles
Education
Cybersecurity Professional Certification -
California State University Long Beach
01.2022
Skills
- Safety assessment
- Fault diagnosis
- Tool management
- Hand tools proficiency
- Teamwork and coordination
- Work order prioritization
- Vehicle maintenance
- Record keeping
- Technical support
- Installation and maintenance
- Valid Driver's license
- Customer service
- Preventative maintenance
- Hardware and software installation
- Team supervision
- Repair and installation
- Equipment Repair
- Proficient in [software]
- Emergency response
- System installation
- MS office
- Electrical systems
- Electrical troubleshooting
- Problem-solving
- Heavy lifting
- Web security
- Multimeter usage
- Courteous and professional
- Network connectivity
- Mechanical aptitude
- Preventive Maintenance
- Power tools
- Equipment inspection
- Basic welding
- Verbal and written communication
- Technical troubleshooting
- Diagnostic testing
- Field production
- Training and mentoring
- Route planning
- Environmental safety
- Device installation
- Troubleshooting and repair
- Automotive, diesel repair, restoration
Certification
Cybersecurity Professional Certification, California State University Long Beach, 01/01/22
Timeline
Field Service Technician
Sunset Technologies
07.2022 - 07.2024
Telemetry Monitor Technician
Hoag Hospital Newport Beach
05.2018 - 07.2022
System Manager
Creative Communications
04.2014 - 05.2018
Computer Specialist
Hagman Technologies
01.2001 - 12.2009
Manufacturing Specialist
Texas Instruments
05.2000 - 11.2013
Maintenance Manager
Celebration Station
04.1997 - 05.2000
Diesel Mechanic
SAFO
08.1993 - 04.1997
Automotive Technician
STB Automotive concepts
11.1988 - 08.1993
Cybersecurity Professional Certification -
California State University Long Beach
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