Steven Alston
Raleigh,NC
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Driver
Walker Auto Parts
Raleigh, NC
02.2020 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Minimized company liability and risks to loads by obeying traffic laws.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Protected people and equipment from hazardous materials by using correct procedures.
- Filled out load paperwork and DOT-mandated log books.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Operated light trucks to deliver loads as far as Number miles from home location.
Transit Bus Driver
Mv Transportation
Cary, NC
03.2017 - Current
- Provided passenger assistance, collected fares and offered schedule and route information.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
- Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
- Followed company policies and procedures and maintained compliance with standards.
- Operated with safety and skill to avoid accidents and delays.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Maintained clean and neat shuttle for passenger comfort.
- Accepted and processed fares.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Dispatcher
Mv Transportation Inc.
Cary, NC
03.2018 - Current
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Sent out drivers to assist Number hourly callers based on locations, needs and worker availability.
- Monitored and tracked dispatch communication systems.
- Scheduled deliveries and pickups according to customer needs.
Utility Worker
Mv Transportation Inc.
Cary, NC
01.2016 - Current
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Completed daily maintenance tasks in record time to maximize productivity.
- Collected and disposed of trash and debris.
- Trained other personnel in proper maintenance and repair of utility systems.
- Performed routine, preventative maintenance of utility systems on water lines, valves and meters.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Executed tasks within time and budget constraints.
Education
Diesel Engine Repair - Mechanics And Repairers
Wake Technical Community College
Raleigh, NC1983
Associate Of Business Administration -
Malcolm X Shabazz High School
Newark, NJ06.1981
Skills
- Safe Driver Training
- Local Routes Understanding
- GPS and Route Planning
- Time Management
- Route Management
- Freight Expertise
- Pallet Jack Operation
- Knowledge of State Roads and Highways
- Route Logs
- Map Reading Skills
- Vehicle Inspection
- Customer Service
- Forklift Operation
- Excellent Sense of Direction
- Licensing Requirements
- Familiarity with DOT Regulations
- Trip Planning
- Loading and Unloading
- Current CDL License
- Vehicle Cleaning and Maintenance
- Teamwork and Collaboration
- Attention to Detail
- Materials Transport
- Responsible Driver
- Pre-Trip and Post-Trip Inspections
- Local Delivery
- Delivery Record Keeping
- Valid Class B Commercial Driver's License
- Delivery Schedule Development
- Transportation Logs
- Standard Transmission
- Signature Verification
- Delivery Verification
- Accident Reports
- Auto and Engine Repair
- Customer Relationships
- Strong Working Relationships
- Traffic Laws and Regulations
- Insurance Requirements
- Work Order Management
- Secure Loads
- Dependability and Honesty
- Valid Vehicle Insurance and Registration
- Efficiency and Time Management
- Load Safety
- Packing Slips
- Cargo Records
- Dispatch Collaboration
- Basic Math Skills
- Documentation
- Safety
- Fleet Safety Certified
Accomplishments
- Maintained consistent and on-time delivery record with Number% of all orders arriving on time or ahead of schedule.
- Named Company Name “Driver of the Quarter” in Quarter, year.
- Delivered shipments to customers throughout Area name region averaging over Number miles daily.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Initiated Number new routes that reduced delivery time by Number%.
- Received Award Name achievement award at Company Name in Month, year.
Certification
- Certified Job Title, Company Name - Timeframe
- Area of certification, Company Name - Timeframe
- Licensed Job Title - Timeframe
Timeline
Delivery Driver
Walker Auto Parts
02.2020 - Current
Dispatcher
Mv Transportation Inc.
03.2018 - Current
Transit Bus Driver
Mv Transportation
03.2017 - Current
Utility Worker
Mv Transportation Inc.
01.2016 - Current
Diesel Engine Repair - Mechanics And Repairers
Wake Technical Community College
Associate Of Business Administration -
Malcolm X Shabazz High School