Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Steven Alston

Steven Alston

Raleigh,NC

Overview

8
8
years of professional experience
1
1
Certification

Work History

Delivery Driver

Walker Auto Parts
02.2020 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Filled out load paperwork and DOT-mandated log books.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Operated light trucks to deliver loads as far as Number miles from home location.

Transit Bus Driver

Mv Transportation
03.2017 - Current
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Drove bus to safely transport passengers over scheduled routes and authorized stops.
  • Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
  • Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
  • Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
  • Followed company policies and procedures and maintained compliance with standards.
  • Operated with safety and skill to avoid accidents and delays.
  • Followed predetermined routes to consistently meet targets and maintain schedules.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Maintained clean and neat shuttle for passenger comfort.
  • Accepted and processed fares.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

Dispatcher

Mv Transportation Inc.
03.2018 - Current
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Sent out drivers to assist Number hourly callers based on locations, needs and worker availability.
  • Monitored and tracked dispatch communication systems.
  • Scheduled deliveries and pickups according to customer needs.

Utility Worker

Mv Transportation Inc.
01.2016 - Current
  • Kept work area clean, neat, and well-stocked to maximize productivity.
  • Completed daily maintenance tasks in record time to maximize productivity.
  • Collected and disposed of trash and debris.
  • Trained other personnel in proper maintenance and repair of utility systems.
  • Performed routine, preventative maintenance of utility systems on water lines, valves and meters.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Executed tasks within time and budget constraints.

Education

Diesel Engine Repair - Mechanics And Repairers

Wake Technical Community College
Raleigh, NC
1983

Associate Of Business Administration -

Malcolm X Shabazz High School
Newark, NJ
06.1981

Skills

  • Safe Driver Training
  • Local Routes Understanding
  • GPS and Route Planning
  • Time Management
  • Route Management
  • Freight Expertise
  • Pallet Jack Operation
  • Knowledge of State Roads and Highways
  • Route Logs
  • Map Reading Skills
  • Vehicle Inspection
  • Customer Service
  • Forklift Operation
  • Excellent Sense of Direction
  • Licensing Requirements
  • Familiarity with DOT Regulations
  • Trip Planning
  • Loading and Unloading
  • Current CDL License
  • Vehicle Cleaning and Maintenance
  • Teamwork and Collaboration
  • Attention to Detail
  • Materials Transport
  • Responsible Driver
  • Pre-Trip and Post-Trip Inspections
  • Local Delivery
  • Delivery Record Keeping
  • Valid Class B Commercial Driver's License
  • Delivery Schedule Development
  • Transportation Logs
  • Standard Transmission
  • Signature Verification
  • Delivery Verification
  • Accident Reports
  • Auto and Engine Repair
  • Customer Relationships
  • Strong Working Relationships
  • Traffic Laws and Regulations
  • Insurance Requirements
  • Work Order Management
  • Secure Loads
  • Dependability and Honesty
  • Valid Vehicle Insurance and Registration
  • Efficiency and Time Management
  • Load Safety
  • Packing Slips
  • Cargo Records
  • Dispatch Collaboration
  • Basic Math Skills
  • Documentation
  • Safety
  • Fleet Safety Certified

Accomplishments

  • Maintained consistent and on-time delivery record with Number% of all orders arriving on time or ahead of schedule.
  • Named Company Name “Driver of the Quarter” in Quarter, year.
  • Delivered shipments to customers throughout Area name region averaging over Number miles daily.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Initiated Number new routes that reduced delivery time by Number%.
  • Received Award Name achievement award at Company Name in Month, year.

Certification

  • Certified Job Title, Company Name - Timeframe
  • Area of certification, Company Name - Timeframe
  • Licensed Job Title - Timeframe

Timeline

Delivery Driver

Walker Auto Parts
02.2020 - Current

Dispatcher

Mv Transportation Inc.
03.2018 - Current

Transit Bus Driver

Mv Transportation
03.2017 - Current

Utility Worker

Mv Transportation Inc.
01.2016 - Current

Diesel Engine Repair - Mechanics And Repairers

Wake Technical Community College

Associate Of Business Administration -

Malcolm X Shabazz High School

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Steven Alston