Steven Alvarez
Los Angeles,CA
Summary
Professional security specialist with extensive experience in retail environments. Skilled in surveillance, conflict resolution, and loss prevention. Strong focus on team collaboration and achieving results with adaptability to changing needs. Dependable and resourceful, ensuring safe and secure environment for both customers and staff.
Overview
15
15
years of professional experience
Work History
Loss Prevention
Marshalls
05.2022 - Current
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Merchandising Associate
Northgate Gonzalez's Market
11.2015 - 05.2022
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Upheld quality control policies and procedures to increase customer satisfaction.
Site Security Officer
Secuitas
01.2011 - 10.2015
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
Education
High School Diploma -
James A. Garfield Senior High School
Los Angeles, CA06.2004
Skills
- AIM (Software)
- Incident Reporting
- Theft Prevention
- Restricted Area Protection
- Process Improvement
- CCTV Surveillance
- Inventory Management
- Supervision & Leadership
- Retail Theft Investigations
- Courteous with Strong Service Mindset
- Visitor and Customer Relations
- Security
- Customer service
- Loss prevention
- CCTV
- External’s and internal’s
Languages
English - Expert
Timeline
Loss Prevention
Marshalls
05.2022 - Current
Merchandising Associate
Northgate Gonzalez's Market
11.2015 - 05.2022
Site Security Officer
Secuitas
01.2011 - 10.2015
High School Diploma -
James A. Garfield Senior High School