Steven Alvarez
Aransas Pass,Tx
Summary
I am able to multitask, finish my job and help others if needed. I am honest and hardworking.
Knowledgeable Co-Manager with solid background in overseeing daily operations and ensuring efficient workflow. Successfully led multiple teams to achieve project milestones ahead of schedule. Demonstrated expertise in team management and problem-solving.
Experienced with team leadership, operational efficiency, and strategic planning. Utilizes advanced problem-solving to enhance productivity and resolve conflicts effectively. Track record of fostering collaboration and achieving significant results.
Experienced management professional with robust background in team leadership and operational efficiency. Known for strong collaboration, adaptability, and consistently achieving results. Skilled in strategic planning, conflict resolution, and performance optimization. Recognized for reliability and keen ability to meet evolving needs with composure and effectiveness.
Overview
16
16
years of professional experience
Work History
Co-Manager
Sonics Drive In
Aransas Pass, Texas
06.2023 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff, enhancing team performance and service quality.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
- Implemented staff scheduling strategies to maximize productivity during peak hours.
- Resolved customer complaints effectively, maintaining high satisfaction rates.
- Conducted regular audits of operational processes to identify areas for improvement.
- Developed training materials to support onboarding of new employees and ongoing education.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
Forklift Operator
Ditto Appearl
Colfax, LA
10.2020 - 04.2023
- Operated forklifts to efficiently transport materials within warehouse environment.
- Conducted routine inspections of equipment to ensure safety and compliance standards.
- Collaborated with team members to optimize loading and unloading processes.
- Maintained accurate inventory records using warehouse management systems.
- Coordinated with supervisors to resolve logistical challenges promptly.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Communicated with floor managers to determine merchandise placement.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
Pickup Associate
Walmart
05.2018 - 08.2020
- Gather online orders, stage them, and give to customer.
- Worked Around the whole Store, Cut fabric, made fishing license, cashier, and binned products, put up freight.
- Streamlined training programs for new associates, resulting in improved onboarding experiences.
- Developed and implemented strategies to optimize customer service delivery across departments.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Co-Manager/Store Manager
Sonic Drive-In
Portland, TX
04.2010 - 08.2018
- Run day to day operation make schedule make deposits help out where needed and deal with customer complaints.
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored team members on operational standards and best practices.
- Managed inventory levels and ordered supplies to maintain efficient workflow.
- Implemented process improvements to enhance efficiency and reduce wait times.
- Oversaw scheduling to optimize labor allocation during peak hours.
- Assisted in financial management, including cash handling and sales reporting.
- Developed training materials for onboarding new staff members effectively.
- Collaborated with management to address customer feedback and improve service quality.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
Education
High School - Business
Aransas Pass High School
Aransas Pass, TX06.2000
Skills
- Customer care
- Multitask, communication, team work, also quick learner
- Staff management
- Team leadership
- Customer service
- Decision-making
- Staff training and development
- Cross-functional teamwork
- Strategic planning
- Task delegation
- Time management
- Project planning
- Product management
- Performance evaluations
- Goal setting
- Shift scheduling
- Cross-functional team management
- Teamwork and collaboration
- Disciplinary techniques
Languages
English
Timeline
Co-Manager
Sonics Drive In
06.2023 - Current
Forklift Operator
Ditto Appearl
10.2020 - 04.2023
Pickup Associate
Walmart
05.2018 - 08.2020
Co-Manager/Store Manager
Sonic Drive-In
04.2010 - 08.2018
High School - Business
Aransas Pass High School