Steven Amanouel Gorgeis
Dohuk
Summary
Dynamic professional with extensive experience in humanitarian and language services, notably with Qandil Org and the International Organization for Migration (IOM). Excelled in roles requiring the application of Microsoft Office and effective communication skills. Proven track record in improving service delivery by over 30%, showcasing the ability to prioritize tasks and work under pressure. Professional field operations expert with a background in supporting various field activities and ensuring smooth project flow. Known for strong analytical abilities and effective logistical coordination, resulting in successful project milestones. Valued for collaborative teamwork and flexibility to meet evolving project needs. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Project Field Assistant (Livelihoods)
International Organization for Migration (IOM)
08.2023 - Current
- EDF enterprise development fund regular and women project in Bashiqa, Tilkif and Hamdaniya
- Registration ILA and date entry for ODK for SYB and GYB small and medium business project
- Improved field data accuracy by diligently collecting, recording, and organizing samples and measurements.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Ensured timely completion of projects by managing schedules, resources, and deadlines for multiple concurrent tasks.
- Enhanced team efficiency by effectively communicating with colleagues and providing necessary support during field assignments.
Complain & feedback Monitor
The Swedish Development Aid Organization (SWEDO)
12.2020 - 12.2022
- Logging complaints and referring through relevant channels is dependent upon the nature and severity of the complaint
- Refer Persons of Concern to correct service providers as necessary, following the SOPs of the referral pathway prescribed by the Donor and partners
- Create and maintain a good relationship with other actors in the area to support a referral of cases and monitoring to ensure the feedback loop is closed
- Record and upload CFM cases to the KOBO system according to the SOP and directives received from the Accountability and Compliance Officer
- Identify other Humanitarian actors in given locations and support the communication of available services and service providers to the community
- Conduct the Service Mapping in the locations where the Outreach unit is active and update the service map quarterly according to the changes that occur in the Service providers’ projects
- Conduct PSN assistive devices need assessments on the household level, for the PSN PoCs and report the outcomes and the assessments to the accountability Archiving the PSN assessment sheets that have been finalized and relevant documents, for future needs and use
Helpline Clerk and CFM
Qandil Org
02.2019 - 12.2019
- Implement day-to-day operations of the Complaints, Suggestions, and Feedback Mechanism, also calling and receiving phone calls from POCs daily and registering their complaints and referring to the service providers in time and following up with the cases
CwC Associate
Qandil Org
10.2018 - 02.2019
- Support the Community Volunteers and the POCs with Awearnance sessions and campaigns and FGDs and logistic support for the community center
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
Hotline & Complain Monitor
Qandil Org
12.2018 - 06.2018
- Constantly review and ensure CSFM mechanisms, referral pathways and service mapping are up to date and meet the required threshold
Helpline Clerk and CFM
Qandil Org
04.2017 - 12.2017
- Calling and receiving phone calls from POCs daily, also conducting helpdesk for complaint and feedback day-by-day referrals pathways
Team Leader for outreach
Qandil Org
10.2016 - 04.2017
- Zakho, Batifa, Chimshko camp, conducting training, Aweranance session, FGDs and campaigns for volunteers, throw different virality activities managing and coordinating
Field monitor cash Assistant
Qandil Org
03.2016 - 10.2016
- Cash assistant distribution to provide cash help for Syrian Refugees due to cash help project by cheque and bank
Field monitor
Qandil Org
01.2016 - 03.2016
- White Kerosene distribution project in Dohuk & Zakho IDPs Camps
Field monitor registration
Qandil Org
08.2014 - 12.2015
- Cash assistant distribution to provide cash help for IDPs due to cash help project by cheque and bank
Linguist
Military Transition Team of the Iraqi Army
07.2006 - 06.2007
- General Interpreting and translation skills and visiting the responsible sectors for safety and missions requested by the team leader
Interpreter
Lion Battery 2/3 ACR
02.2006 - 02.2006
- Translating Course material on a computer and with instructions Throughout the various classes
- Coin Awarded
- Certificate of Appreciation
Linguist
Titan Corp
07.2004 - 07.2004
- General Interpreting and translation skills
- Certificate of Appreciation
Interpreter
101st AIRBORNE DIV (AIR ASSAULT)
01.2004 - 01.2004
- General Interpreting and translation skills
- Coin Awarded
- Certificate of Appreciation
Education
Technical Diploma - General Secondary Education
Technical Administration Institute
Bghdad,Iraq01.2000
Hotel Management Certificate -
Technical Administration Institutes
Baghdad, BG01.2000
Skills
- Hotel Management
- Computer Skills
- Translating Arabic to English
- Microsoft Office Word
- Microsoft Excel
- Internet
- Computer Settings
- Maintenance skills
- Hard work
- Good communication skills
- Ability to prioritize tasks
- Meet deadlines
- Work under pressure
- Data Collection
Languages
Assyrian
Arabic
English
Kurdish
References
Available upon request.
Training
- Rawanga.Org (Communication Skills workshop).
- AUK.26 Hours Business English training course.
- Swedoaid.Org (Time management Workshop).
- Swedoaid.Org (Body Language).
- UNHCR.Org (Resettlement and Leadership).
- Prevention of Sexual Exploitation and Abuse (PSEA). Online Training.
- Fundamentals of Fraud and Corruption Awareness. Online Training.
- United Nations Course on Prevention of Harassment, Sexual Harassment, and Abuse of Authority. Online Training.
- Final Level Test - SGBV 2.0 - Level I. Online Training.
- COVID-19: Operational Planning Guidelines and COVID-19 Partners Platform to support country preparedness and response. Online Training.
- ICT Information Security Awareness Training. Online Training.
- SGBV eLearning - Level I, part 1, and part 2. Online Training.
- Protection Induction Programmer. Online Training.
Personal Information
Date of Birth: 06/23/75
Timeline
Project Field Assistant (Livelihoods)
International Organization for Migration (IOM)
08.2023 - Current
Complain & feedback Monitor
The Swedish Development Aid Organization (SWEDO)
12.2020 - 12.2022
Helpline Clerk and CFM
Qandil Org
02.2019 - 12.2019
Hotline & Complain Monitor
Qandil Org
12.2018 - 06.2018
CwC Associate
Qandil Org
10.2018 - 02.2019
Helpline Clerk and CFM
Qandil Org
04.2017 - 12.2017
Team Leader for outreach
Qandil Org
10.2016 - 04.2017
Field monitor cash Assistant
Qandil Org
03.2016 - 10.2016
Field monitor
Qandil Org
01.2016 - 03.2016
Field monitor registration
Qandil Org
08.2014 - 12.2015
Linguist
Military Transition Team of the Iraqi Army
07.2006 - 06.2007
Interpreter
Lion Battery 2/3 ACR
02.2006 - 02.2006
Linguist
Titan Corp
07.2004 - 07.2004
Interpreter
101st AIRBORNE DIV (AIR ASSAULT)
01.2004 - 01.2004
Technical Diploma - General Secondary Education
Technical Administration Institute
Hotel Management Certificate -
Technical Administration Institutes
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