Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Steven Amstad

Boring,OR

Summary

Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Shift Leader

Burger King
Sandy, OR
09.2023 - 12.2024
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Analyzed sales data to identify trends and areas for improvement.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance and provided feedback for improvement.

Shift Manager

McDonald's
Sandy, OR
09.2018 - 11.2023
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Organized special events such as holiday sales or promotional campaigns.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Conferred with management and subordinates to resolve problems or complaints.

Warehouse Worker

Kroger
Oregon City, OR
02.2017 - 09.2018
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.

Chemical Technician

Micron
Boise, ID
01.2015 - 03.2017
  • Conducted sampling programs to analyze quality standards of raw materials, chemical intermediates and products.
  • Troubleshot problems encountered during testing or experimentation activities.
  • Completed analyses of solids, liquids and gaseous materials to assess nature and reactivity.
  • Provided technical support for production operations related to chemical processes.
  • Assisted with training new employees on proper techniques when handling hazardous materials.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Tier 2 Technical Support Specialist

Xerox
Meridian, ID
06.2013 - 08.2015
  • Analyzed customer inquiries and identified solutions for technical issues.
  • Maintained positive working relationship with fellow staff and management.
  • Investigated reported issues, coordinated with internal teams and devised strategies for responding to customers.
  • Resolved customer complaints in a timely manner.
  • Maintained records of customer service requests and document problems and solutions in knowledge base database.
  • Reviewed software code to Identify and resolve customer issues in software.
  • Identified recurring customer issues and reported them to the appropriate team for further investigation.
  • Assisted customers with installation and configuration of software products.
  • Translated complex, technical concepts into easy to understand language to assist non-technically oriented customers.
  • Tested new software applications prior to release into production environment.
  • Handled escalated calls from Tier 1 Technical Support Specialists.

Education

High School Diploma -

Mountain View Highschool
Meridian, ID
06-2013

Skills

  • Follow-up procedures
  • Operations management
  • Decision-making capacity
  • Goal setting and tracking
  • Team leadership
  • Client support
  • Creative problem solving
  • Staff engagement
  • Safety processes and procedures
  • Employee scheduling
  • Shift leadership
  • Strategic thinking
  • Staff supervision
  • Assigning work
  • Shift paperwork completion
  • Sales reporting
  • Cash handling
  • Customer retention strategies
  • Conflict resolution
  • Staff performance reviews
  • Team supervision
  • Motivational leadership
  • Quality inspections

Certification

  • Serv Safe

Timeline

Shift Leader

Burger King
09.2023 - 12.2024

Shift Manager

McDonald's
09.2018 - 11.2023

Warehouse Worker

Kroger
02.2017 - 09.2018

Chemical Technician

Micron
01.2015 - 03.2017

Tier 2 Technical Support Specialist

Xerox
06.2013 - 08.2015

High School Diploma -

Mountain View Highschool

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Steven Amstad