Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OfficeManager
Steven Anderson

Steven Anderson

Enterprise Account Manager
Manor,TX

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

12
12
years of professional experience

Work History

Enterprise Account Manager

Expedia Group
09.2022 - Current
  • Increased revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
  • Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
  • Built and cultivated healthy pipeline of customers interested in partnering with company.
  • Enhanced client relationships by actively engaging with key stakeholders and addressing their concerns.
  • Worked closely with marketing teams to develop targeted campaigns that generated high-quality leads for enterprise accounts.
  • Collaborated with cross-functional teams to develop customized solutions for clients, ensuring seamless integration of products and services.
  • Actively participated in industry events and conferences to expand network connections while staying abreast of emerging trends.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Developed a deep understanding of client needs, enabling the creation of tailored solutions that delivered value and met business objectives.

Sr. Account Manager

Boundless Network
Austin, TX
01.2019 - 09.2022
  • Developed deep knowledge of customer businesses and relationship to company objectives.
  • Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
  • Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
  • Handled high-profile accounts worth up to $3.5 million while overseeing team of 6 employees.
  • Effectively managed 2 high profile accounts (Coinbase & Slack) concurrently to increase company revenue 383%.
  • Delivered procurement impact savings in accordance with Marketing objectives.
  • Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
  • Negotiated complex corporate procurement contracts by working closely with internal and external contacts.

General Manager

LA Fitness
Austin, TX
01.2017 - 09.2018
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Exceeded regional annual sales target by 70%.

Resort Manager

Murrieta Hot Springs Conference Center
Murrieta, CA
03.2013 - 10.2016
  • Managed 47 acre resort, 8 departments and 500 employees.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • created full itinerary (lodging, meals, activities, and conference rooms) for each group

Education

Associate of Science - Respiratory Therapy

Concorde Career College
Garden Grove, CA
05.2012

No Degree - Sales And Marketing Education

Chapman University
Orange, CA

Skills

  • Promotional Campaigns
  • Campaign Optimization
  • Competitive Benchmarking
  • Revenue Growth
  • CRM Software
  • Customer Service
  • Teamwork and Collaboration
  • Excellent Negotiation Skills
  • Account Management
  • Consultative Selling Techniques
  • Sales process optimization
  • Customer relationship management
  • Collaborative mindset
  • Salesforce proficiency
  • Sales strategies
  • CRM proficiency
  • Upselling strategies
  • Revenue growth
  • Executive presence
  • Account management
  • Performance tracking
  • Territory management
  • Performance metrics
  • Influencing skills
  • Industry expertise
  • Contract negotiation
  • Customer presentations
  • Customer segmentation
  • Strategic account management
  • Competitive intelligence
  • Account acquisition
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Organizational skills
  • Excellent communication
  • Team collaboration
  • Team leadership
  • Team motivation
  • Relationship building
  • Rapport and relationship building
  • Product knowledge
  • Client relations
  • Client relationship management
  • Analytical problem solver
  • Strategic planning
  • Key account management

Accomplishments

  • Rookie of the Year 2021
  • Achievement Award 383% sales increase from 2020 to 2021
  • Key to Club B - Recognizing those who achieve $400k Gross profit Sales

Timeline

Enterprise Account Manager

Expedia Group
09.2022 - Current

Sr. Account Manager

Boundless Network
01.2019 - 09.2022

General Manager

LA Fitness
01.2017 - 09.2018

Resort Manager

Murrieta Hot Springs Conference Center
03.2013 - 10.2016

Associate of Science - Respiratory Therapy

Concorde Career College

No Degree - Sales And Marketing Education

Chapman University

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Steven AndersonEnterprise Account Manager