Steven Angus
Phoenix,AZ
Summary
To work for a company with exceptional customer service that can fulfill my job skills.
Overview
39
39
years of professional experience
Work History
ACH NORS DEPARTMENT TECH 2/ FORGED CHECK CONTROL PROC 3/ DEPOSIT RISK OPERATIONS WORK DIRECTOR/EXECUTIVE OFFICE AND PHONE UNIT
Wells Fargo Bank
01.1997 - 05.2021
- Research and investigate ATM and Debit withdraws for Notice of Reclamations to insure funds are return to US Treasury to save any loss to the bank
- Monitoring 8 ACH General Ledger lines and research to clearing out of balance with in the SLA
- Auditing Fed charges making sure we are in compliances to limit any loss
- Sending out LOI letters for outgoing claims for high dollar account within Wells Fargo
- Reject return items making correction for misrouting items to insure customers funds are correctly processed to their accounts
- Fill in for work lead when they are out handing out work and making sure all jobs are complete before end of day
- Department trainer have trained the Tempe, Winston, NC group and our India teams
- Point person taking care of escalated internal or external customer issue and resolving in a timely manner
- Passed local AAP certification includes Reg E
- Receive and send out all department correspondence, letters and faxes
- Organize and facilitate group functions on floor and outside office, lunches and dinners
- Researching Compiling, analyzing and reporting various operational data from multiple sources
- Work with LS, PZ/CCU in the Forged Check Control area responsible for Imputing unit’s production, productivity and quality statistics, Help out staff when work loads are up, or staff is low due to vacations
- Start up new projects and train staff in Phoenix and Winston-Salem as needed
- Worked with staff on customer service by monitoring calls to make sure they are giving Wells Fargo quality standards
- Develop and implement policies, procedures and training Materials for 2 sites
- Train new staff on PC and operations for the departments
- 3 years with DRO Call Center, taking about 400 to 600 calls a day
- Employment verification 1-877-HRWELLS
Merchandiser
North Face
04.1994 - 04.1997
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Assistant Manager
Richman Clothing Company
04.1986 - 03.1997
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Visual Merchandiser
Richman Clothing Company
04.1987 - 01.1997
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Sales Associate
Richman Clothing Company
03.1982 - 03.1995
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
UW Madison
Madison, WI12.1985
Skills
- Hogan
- Word
- Excel
- PowerPoint
- ACH
- PAC 2002
- Cyber Agent
- RE00
- IBR
- OIB
- DIPR
- E-Tran
- RS system
- Reject Repair
- Admin
- DMS
- 1OFC
- Infogix
- Desk top deposit
- Mars
Timeline
ACH NORS DEPARTMENT TECH 2/ FORGED CHECK CONTROL PROC 3/ DEPOSIT RISK OPERATIONS WORK DIRECTOR/EXECUTIVE OFFICE AND PHONE UNIT
Wells Fargo Bank
01.1997 - 05.2021
Merchandiser
North Face
04.1994 - 04.1997
Visual Merchandiser
Richman Clothing Company
04.1987 - 01.1997
Assistant Manager
Richman Clothing Company
04.1986 - 03.1997
Sales Associate
Richman Clothing Company
03.1982 - 03.1995
UW Madison
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