To work for a company with exceptional customer service that can fulfill my job skills.
Overview
39
39
years of professional experience
Work History
ACH NORS DEPARTMENT TECH 2/ FORGED CHECK CONTROL PROC 3/ DEPOSIT RISK OPERATIONS WORK DIRECTOR/EXECUTIVE OFFICE AND PHONE UNIT
Wells Fargo Bank
01.1997 - 05.2021
Research and investigate ATM and Debit withdraws for Notice of Reclamations to insure funds are return to US Treasury to save any loss to the bank
Monitoring 8 ACH General Ledger lines and research to clearing out of balance with in the SLA
Auditing Fed charges making sure we are in compliances to limit any loss
Sending out LOI letters for outgoing claims for high dollar account within Wells Fargo
Reject return items making correction for misrouting items to insure customers funds are correctly processed to their accounts
Fill in for work lead when they are out handing out work and making sure all jobs are complete before end of day
Department trainer have trained the Tempe, Winston, NC group and our India teams
Point person taking care of escalated internal or external customer issue and resolving in a timely manner
Passed local AAP certification includes Reg E
Receive and send out all department correspondence, letters and faxes
Organize and facilitate group functions on floor and outside office, lunches and dinners
Researching Compiling, analyzing and reporting various operational data from multiple sources
Work with LS, PZ/CCU in the Forged Check Control area responsible for Imputing unit’s production, productivity and quality statistics, Help out staff when work loads are up, or staff is low due to vacations
Start up new projects and train staff in Phoenix and Winston-Salem as needed
Worked with staff on customer service by monitoring calls to make sure they are giving Wells Fargo quality standards
Develop and implement policies, procedures and training Materials for 2 sites
Train new staff on PC and operations for the departments
3 years with DRO Call Center, taking about 400 to 600 calls a day
Employment verification 1-877-HRWELLS
Merchandiser
North Face
04.1994 - 04.1997
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Updated pricing and signage to complete product displays and educate customers.
Inspected merchandise for quality and arranged proper display location on floor.
Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Verified products appeared at correct locations in proper quantities.
Completed efficient store resets to prepare store for special promotions and seasonal updates.
Assistant Manager
Richman Clothing Company
Madison, WI
04.1986 - 03.1997
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Visual Merchandiser
Richman Clothing Company
Albany, NY
04.1987 - 01.1997
Worked with store managers to implement new displays, promotions and store layout changes.
Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Sales Associate
Richman Clothing Company
Madison, WI
03.1982 - 03.1995
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
UW Madison
Madison, WI
12.1985
Skills
Hogan
Word
Excel
PowerPoint
ACH
PAC 2002
Cyber Agent
RE00
IBR
OIB
DIPR
E-Tran
RS system
Reject Repair
Admin
DMS
1OFC
Infogix
Desk top deposit
Mars
Timeline
ACH NORS DEPARTMENT TECH 2/ FORGED CHECK CONTROL PROC 3/ DEPOSIT RISK OPERATIONS WORK DIRECTOR/EXECUTIVE OFFICE AND PHONE UNIT
<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group