Steven A. Ritter
Alexanderia,VA
Summary
Accomplished Personnel Security Specialist with the United States Marshals Service, adept in leveraging Microsoft Office and SharePoint to enhance security protocols. Demonstrating multitasking and organizational abilities, significantly improving operational efficiency, and verbal and written communication skills. Dedicated customer service providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
12
12
years of professional experience
Work History
Personnel Security Specialist
United States Marshals Service
04.2023 - Current
- Full knowledge of personnel security regulations, guidelines, policies, procedures, principles, concepts, and practices to execute daily tasks and resolve complex problems
- Review, evaluate, and make determinations on applicant’s documentation for suitability and security issues
- Process, review, analyze, and track all personnel security forms for completeness, pertinent issues, mitigating factors, and conflicting or missing information to ensure that all are submitted accurately and on a timely basis
- Develop recommendations for potential disqualification determinations regarding new applicants
- Update security and suitability tracking systems
- Process an estimated 50 applicants per month
- Analyze, process, and track staffing changes to ensure there are no discrepancies or overstaffing in Districts and problem-solve when overstaffing arises to correct it
- Research records to provide information or problem-solve for various situations
- Represent the office in dealings with client’s vendors that have primary responsibility for the contractors
- Communicate with Applicants to ensure accuracy and completion of various forms and tasks related to their background investigation
- Communicate orally and written with managers, supervisors, staff members, and client vendors on a daily basis
- Draft letters to candidates or contractor representatives where there are potential suitability issues and/or conflicting information
- Collected and documented completed Background Investigations and Periodic Re-Investigations
- Provide administrative support to managers, supervisors, and staff members by assisting in the day-to-day management of the office's activities
- Utilized a variety of databases and automated systems to gather and input information
- Created and formatted Intake and Adjudication SOPs
- High-Risk Public Trust Position
- Contact Supervisor: Yes: USMS Supervisor: Joel Peterson, (C) (202) 441-2126
Program Analyst II
Mayvin
Arlington, VA
11.2019 - 04.2023
- Full knowledge of personnel security regulations, guidelines, policies, procedures, principles, concepts, and practices to execute daily tasks and resolve complex problems
- Review, evaluate, and make determinations on applicant’s documentation for suitability and security issues
- Process, review, analyze, and track all personnel security forms for completeness, pertinent issues, mitigating factors, and conflicting or missing information to ensure that all are submitted accurately and on a timely basis
- Develop recommendations for potential disqualification determinations regarding new applicants
- Update security and suitability tracking systems
- Process an estimated 50 applicants per month
- Analyze, process, and track staffing changes to ensure there are no discrepancies or overstaffing in Districts and problem-solve when overstaffing arises to correct it
- Research records to provide information or problem-solve for various situations
- Represent the office in dealings with client’s vendors that have primary responsibility for the contractors
- Communicate with Applicants to ensure accuracy and completion of various forms and tasks related to their background investigation
- Communicate orally and written with managers, supervisors, staff members, and client vendors on a daily basis
- Draft letters to candidates or contractor representatives where there are potential suitability issues and/or conflicting information
- Collected and documented completed Background Investigations and Periodic Re-Investigations
- Provide administrative support to managers, supervisors, and staff members by assisting in the day-to-day management of the office's activities
- Utilized a variety of databases and automated systems to gather and input information
- Mayvin Team Lead for contractors in the Judicial Security Division
- Collect Monthly Status Reports from each contractor
- Ensured contractor’s timesheets are verified and signed by their client supervisors
- Answer questions from contractors when they arise
- Contact Supervisor: Yes: Mayvin Supervisor: Tony Palmer, (O) (571) 733-8327, USMS Supervisor: Joel Peterson, (C) (202) 441-2126
- High-Risk Public Trust Position
Administrative Assistant
Avantus Federal
Arlington, VA
09.2018 - 11.2019
- Full knowledge of personnel security regulations, guidelines, policies, procedures, principles, concepts, and practices to execute daily tasks and resolve complex problems
- Initiated Electronic Questionnaires for Investigations Processing (e-QIP) invitations for Standard Form
- Processed, reviewed, analyzed, and tracked all contractor forms and other contract deliverables related to Periodic Re-Investigations (PRIs) to ensure that all are submitted accurately and on a timely basis
- Collected, scanned, and documented completed Background Investigations and Periodic Re-Investigations
- Collected, tracked, and sent out fingerprint cards for applicants and CSOs
- Maintain personnel security records and files via JSIS
- Update security and suitability tracking systems
- Communicate orally and written with managers, supervisors, staff members, and client vendors on daily basis
- Communicate with CSOs to ensure accuracy and completion of various forms and tasks related to their background investigation
- Provided administrative support to managers, supervisors, or staff members by assisting in the day-to-day management of the office's activities
- Utilized a variety of databases and automated systems to gather and input information
- Contact Supervisor: Yes: Avantus Supervisor: Mahsa Cox, (O) (571) 446-0167, USMS Supervisor: Joel Peterson, (C) (202) 441-2126
- High-Risk Public Trust Position
Administrative Assistant
Avantus Federal
Arlington, VA
01.2018 - 08.2018
- Tracked and processed all approved and pending Performance Standard Violations (PSV)
- Created and processed task orders and modifications on existing contracts
- Processed old task order and modification closeouts
- Created physical files for task orders and modifications filing
- Conducted market research to develop estimated pricing on products the government was purchasing
- Analyzed and reviewed contracts to provide feedback to Contracting Officer
- Organized papers and files to ensure proper filing of documents
- Contact Supervisor: Yes: Avantus Supervisor: Mahsa Cox, (O) (571) 446-0167
- High-Risk Public Trust Position
Salad and Sandwich Maker
Panera Bread
La Plata, MD
05.2015 - 08.2017
- Communicated effectively with coworkers regarding customer service issues or concerns.
- Verified orders and bagged items for easy transport.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Made salads and sandwiches in a fast-paced environment
- Prepared food, kept the work area clean, and provided excellent customer service.
- Adhered to company policies regardingthe use of ingredients and portions used in sandwiches prepared for customers.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Brewed and served coffee and tea with preferred add-ins.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and shortening wait times.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked kitchen supplies by rotating food according to dates and health guidelines.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Trained new employees on proper operation of kitchen equipment and food handling techniques.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Cashier/Front Desk Assistant
Giant Food Stores
La Plata, MD
03.2013 - 05.2015
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Helped customers find specific products, answered questions, and offered product advice.
- Verified customer age requirement for alcohol or tobacco purchases.
- Maintained work area and kept cash drawer organized.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Greeted customers and answered any questions they had about the store's products and services.
- Learned roles of other departments to provide coverage and keep store operational.
- Managed customer complaints and rectified issues to complete satisfaction.
Education
B.A - Law and Society: Criminal Justice focus, Political Science, Sociology
Frostburg State University
12.2017
A.A - Criminal Justice
College of Southern Maryland
12.2015
Skills
- Microsoft Office
- Verbal and written communication
- Multitasking and organization
- SharePoint
- Microsoft Outlook
- Customer service
Timeline
Personnel Security Specialist
United States Marshals Service
04.2023 - Current
Program Analyst II
Mayvin
11.2019 - 04.2023
Administrative Assistant
Avantus Federal
09.2018 - 11.2019
Administrative Assistant
Avantus Federal
01.2018 - 08.2018
Salad and Sandwich Maker
Panera Bread
05.2015 - 08.2017
Cashier/Front Desk Assistant
Giant Food Stores
03.2013 - 05.2015
B.A - Law and Society: Criminal Justice focus, Political Science, Sociology
Frostburg State University
A.A - Criminal Justice
College of Southern Maryland
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