STEVEN ARREOLA
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
AEZL
Amazon Fresh
05.2022 - 07.2023
- Worked with the Store Manager on any Ops, HR, L&D, Site Events, Onboarding, Finance, Community Outreach, and Miscellaneous tasks that might arise
- Advised a team of Assistant Store Managers on various matters
- Followed our associates from day one to their last day with us
- Ensured day-to-day that associate questions were answered, and their issues were resolved
- Leveraged my experience in HR to assist employees with a variety of issues by pointing them to the correct resources
- Exceeded metric goals such as quick onboarding completion, low onboarding defects goal, and high associate satisfaction goal.
Human Resources
Amazon FC
Channahon, IL
01.2022 - 05.2022
- Worked with senior-level executives every day & collaborate with them on different tasks and projects and I learned a lot as a result
- Worked in a fast-paced environment with high levels of ambiguity and independence
- Helped with all kinds of tasks such as advising our Associates on DLS and Accommodation options
- Gained vast experience with the Disability, Leave & Accommodations process
- Adviced employees on their options and helped them submit them
- Helped with clerical tasks such as reactivating badges, communicating with their case manager or helping them extend an accommodation
- Organized, prioritized, and appropriately handled highly confidential and sensitive information
- Highly Proficient in Adobe, Microsoft Office, Outlook Email and IT matters
- Followed through on requests until completion
- Used keen attention to detail
- Worked with little to no supervision
- Trained to produce high-quality results independently or in a group setting.
Staffing Administrator
AMAZON WORKFORCE STAFFING
03.2021 - 01.2022
- Helped me assist and serve many Candidates
- Was tasked with the advertisement of open positions, the interview process, government document processing, the screening process (Drug Test, Background Check), and finally, the hiring and onboarding process all while making sure that the candidates had a great experience throughout the process
- Embarked in a customer experience enhancement project which was a massive success and was adopted throughout the region.
Store Lead
Amazon Go
Chicago, IL
09.2020 - 03.2021
- Helped run a location and all day-to-day tasks
- Was tasked with managing a team of associates and helping them with any issues
- Grew exponentially as a result and developed skills that will be useful across many different positions
- Met and spoke to our National Leader and head of the Amazon GO division and provided feedback from co-workers and customers.
Program Implementer
Amazon Go
Chicago, IL
02.2020 - 09.2020
- Worked with our Region’s management to implement our newest programs at our various Chicago sites
- Opened two of our program sites in Chicago and helped roll out the programs in the remaining Sites
- Helped identify any issues and reported them back to my superiors
- Took part in changing the process to allow the programs to run more efficiently and helped Improve the SOP for these programs
- Helped implement the SOP by training all employees (Managers, Leads, Associates) working at the program sites
- Was given access to sales numbers and the control to manage output based on demand at the sites
- Was tasked with being knowledgeable on every aspect related to our programs and worked closely with any program sites to assist them in being successful.
Associate
Amazon Go
Chicago, IL
10.2019 - 02.2020
- Was tasked with providing excellent customer service by always greeting the customer with a smile and learning more about them
- Learned all about the products we sold and constantly updated at our stores
- I then matched the right product with the right customers
- Listened to any feedback from the customer and notified my superiors about it
- My tasks also included making sure to keep our store clean, and a welcoming, happy experience for customers
- Welcomed back and got to build a relationship with returning / daily customers.
Education
Bachelors in Business Administration (BA) -
DePaul University
08.2021
Skills
- Systems: Windows, Mac OS
- Software: Microsoft Office, Adobe, etc
- Bilingual (Spanish/English)
- Self-Directed
- Collaboration
- Basic Math
- Communication
- Decision-Making
- Planning
- Attention to Detail
- Task Prioritization
- Microsoft Word
- Written Communication
- Analytical and Critical Thinking
- Training & Development
- Public Speaking
- Organization and Time Management
- Conflict Resolution
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
AEZL
Amazon Fresh
05.2022 - 07.2023
Human Resources
Amazon FC
01.2022 - 05.2022
Staffing Administrator
AMAZON WORKFORCE STAFFING
03.2021 - 01.2022
Store Lead
Amazon Go
09.2020 - 03.2021
Program Implementer
Amazon Go
02.2020 - 09.2020
Associate
Amazon Go
10.2019 - 02.2020
Bachelors in Business Administration (BA) -
DePaul University
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