Steven Arteaga
Taos,New Mexico
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my expertise in handyman services and exceptional attention to detail. My proactive approach and work knowledge significantly contributed to operational efficiency, achieving a notable increase in client retention for each work place.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Handy Person
Steven Arteaga
Ranchos De Taos, NM
06.2023 - Current
- Installed various home appliances to improve client comfort and convenience.
- Maintained high levels of quality control with meticulous attention to detail in all performed tasks.
- Prioritized urgent repair requests, minimizing downtime for clients experiencing critical issues.
- Utilized effective communication skills to understand client needs clearly before starting work on any project.
- Completed complex projects within deadline, managing time efficiently between multiple tasks.
- Enhanced customer satisfaction by promptly addressing and resolving maintenance issues.
- Installed new locks, door handles, and door closers.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Executed tasks within time and budget constraints.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Propane Delivery Driver
Kit Carson Propane
Taos, NM
12.2023 - 04.2024
- Increased client retention through exceptional customer service and addressing any concerns or questions about propane usage and safety.
- Enhanced route efficiency by utilizing GPS technology and planning optimal routes to minimize travel time between deliveries.
- Strengthened relationships with key accounts through regular follow-ups on their propane needs and proactive resolution of any issues.
- Demonstrated expertise in handling emergency situations such as gas leaks or equipment malfunctions professionally, prioritizing customer safety above all else.
- Achieved a high level of customer satisfaction with professional demeanor, friendly service, and prompt problem resolution during propane deliveries.
- Continuously updated knowledge of industry trends, regulations, and safety guidelines through attending training sessions and workshops regularly.
- Adapted quickly to changing weather conditions or road closures while delivering propane efficiently under challenging circumstances.
- Supported colleagues during peak seasons or staff shortages by stepping in to assist with additional deliveries without compromising quality or timeliness.
- Contributed to team efficiency by collaborating with dispatchers, service technicians, and sales representatives for seamless communication.
- Maintained a safe work environment by adhering to all company safety procedures and regulations during propane deliveries.
- Completed daily logs, timesheets, delivery tickets, vehicle inspection reports, and other required documentation in a timely manner.
- Improved customer satisfaction by ensuring timely and accurate propane deliveries to residential and commercial clients.
- Ensured accurate billing for customers by carefully calculating the amount of propane delivered at each stop using calibrated meters.
- Reduced maintenance costs by conducting routine inspections on delivery vehicles and equipment, reporting any issues promptly.
- Contributed to a positive work culture by actively participating in team meetings, sharing best practices, and providing constructive feedback to improve overall performance.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Operated delivery vehicles safely and efficiently.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers to promote continued business opportunities.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Developed strong customer base through efficient and reliable service.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Processed payments, made change, and provided receipts.
Delivery Driver
Mattress Mary
Taos, NM
05.2023 - 09.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Improved delivery accuracy by diligently checking orders before departure.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Inspected load security and checked for damages.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept detailed records of deliveries and money received from customers.
Overnight Stocker, MOD
Walmart
Taos, NM
06.2014 - 06.2016
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
- Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
- Minimized out-of-stock occurrences by diligently maintaining accurate inventory records and timely replenishing shelves as needed.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
- Improved overall inventory management with consistent attention to detail during stock rotation and labeling tasks.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
- Contributed to loss prevention efforts by monitoring stock levels, identifying discrepancies, and reporting concerns to management.
- Expedited store opening preparation, completing all assigned tasks before business hours commenced each morning.
- Increased employee productivity with clear communication of expectations and priorities during overnight shifts.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Stocked shelves to match planogram images and instructions.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Interacted with guests in friendly and knowledgeable way.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted customers and directed to requested products.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Safely and securely loaded items to prevent damage during transport.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Transported merchandise pallets to move in warehouse.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Followed orders precisely for correct items, sizes and quantities.
- Managed timely and effective replacement of damaged or missing products.
- Greeted store customers and discussed needs.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Picked and packed order items.
- Updated merchandise pricing to match new values and special promotional rates.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Maintained store assets with effective loss prevention strategies.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Worked with customers to pack items according to specific desires and requirements.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Received new stock and input values into computer system.
- Checked product levels and recommended new purchases.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Recorded daily activities for inventory control.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Supervised and trained new staff in performing census.
- Created and enforced detailed organization processes to increase quality and service standards.
- Conducted interviews by following stringent guidelines and confidentiality laws.
- Tracked production and quality control systems to proactively identify deficiencies.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
- Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
- Compiled reports of cost factors such as labor, production and equipment.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Pre-assembled containers to be easily selected by packing associates.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Planned and scheduled projects and directly performed installations.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
- Updated manuals to reflect amending of rates, rules or regulations.
- Developed plan-o-grams and layouts that maximized sales.
- Prepared and checked outbound shipments for accuracy.
Overnight Stocker
Smiths Food And Drug
Taos, NM
10.2013 - 12.2013
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
- Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
- Minimized out-of-stock occurrences by diligently maintaining accurate inventory records and timely replenishing shelves as needed.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
- Expedited store opening preparation, completing all assigned tasks before business hours commenced each morning.
- Increased employee productivity with clear communication of expectations and priorities during overnight shifts.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Stocked shelves to match planogram images and instructions.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Interacted with guests in friendly and knowledgeable way.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Followed orders precisely for correct items, sizes and quantities.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Sales Associate
Taos Mercantile/cowboy/trading Post
Taos, NM
09.2010 - 09.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Farm Hand
Miguel Montoya
Taos, NM
06.2008 - 08.2010
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
Education
Associate Degree - Criminal Law
UNM
Taos, NM05.2016
Graduate -
Taos High School
Taos, NM05.2010
Skills
- Lock replacement
- Fence installation
- Furniture Assembly
- Gardening abilities
- Plumbing Maintenance
- Gutter cleaning
- Landscaping knowledge
- Painting proficiency
- Wallpaper removal
- Painting
- Drain Unclogging
- Landscaping and groundskeeping
- Valid Driver's License
- Attention to Detail
- Organization and Multitasking
- Equipment Maintenance
- General Plumbing
- Grounds Maintenance
- Basic Mathematics
- Snow Removal
- Time Management
- Cleaning and sanitizing
- Team Collaboration
- Team Leadership
- Heavy Lifting
- Landscaping Maintenance
- Safety Protocols
- Lawn and Grounds Maintenance
- Vehicle Maintenance
- Plumbing
- Door installation
- Gutter and Drainage Cleaning
Certification
Class D driver's license
Timeline
Propane Delivery Driver
Kit Carson Propane
12.2023 - 04.2024
Handy Person
Steven Arteaga
06.2023 - Current
Delivery Driver
Mattress Mary
05.2023 - 09.2023
Overnight Stocker, MOD
Walmart
06.2014 - 06.2016
Overnight Stocker
Smiths Food And Drug
10.2013 - 12.2013
Sales Associate
Taos Mercantile/cowboy/trading Post
09.2010 - 09.2012
Farm Hand
Miguel Montoya
06.2008 - 08.2010
Associate Degree - Criminal Law
UNM
Graduate -
Taos High School