STEVEN A. SEGOVIA
Temecula,CA
Summary
Dedicated and hardworking professional with a strong background in teamwork, leadership, and mentorship. Coming from an athletic background and a military family, I am highly disciplined, determined, and committed to ensuring tasks are completed efficiently and effectively. Skilled in working with teams, inspiring individuals, and fostering growth from the ground up. Strong ability to build relationships with customers, guests, and co-workers through effective communication and a positive attitude. Passionate about leadership, mentoring, and creating an environment where others can succeed.
Overview
2
2
years of professional experience
Work History
Activities Operations Supervisor
Hyatt Vacation Club
Escondido, CA
09.2024 - Current
- - Manage daily operations such as item distributions, guest concerns, transactions, item deliveries etc.
- Lead and facilitate various resort activities such as beer tastings, museum tours, theater operations, pickleball, various art activities, and games
- Fast-paced environment with lots of traveling via foot or motorized vehicle
- Lead teams and expedite ways to make daily operations run smoother
- Strategize ways to make activities / labor cost efficient
- Collaborate / communicate with other departments
- Lead disciplinary conversations and coachings
- Handle and sell food, beverage, and alcahol
- Event planning / coordinator
-Input Activity tracking monthly and pull reports for total labored hours
- Approve schedule changes
-Facilitate payroll - Directed employees on how to use equipment properly and safely.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
- Guided employees in handling difficult or complex problems.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Delegated work to staff, setting priorities and goals.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Maintained accurate records of employee attendance and performance reviews.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Interpreted and explained work procedures and policies to brief staff.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Front Desk Attendant/Kids Play Coordinator
Welk Resort
Escondido, USA
09.2022 - 08.2024
- Welcomed and assisted guest, ensuring they had an enjoyable experience during their stay and appointments
- Completed side task by restocking snacks, drinks and cleaning refrigerators, bathrooms etc
- To keep a clean and tidy appearance for guest and staff
- Processed check-ins and reviewed their accounts with them before assigning them to a sales agent
- Resolved customers complaints and concerns in a timely and efficient manner, ensuring customer satisfaction
- Collaborated with other teams members to meet daily operational targets and achieve high-quality service standards
- Cared for children between the ages of 2-10 years old while parent tour premises
- Planned and implemented age-appropriate activities, including games, arts and crafts, and outdoor playtime
- Followed all safety protocols and emergency procedures and CPR certified
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Provided directions or information about the surrounding area when requested by guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Provided excellent customer service to ensure guest satisfaction.
Education
RN Program -
Mount San Jacinto College
Temecula, CA03.2025
High School -
Cienega High School
Tucson, AZ01.2022
Skills
- Team leadership
- Customer relationship development
- Scheduling coordination
- Incident reporting
- Staff supervision
- Employee development
- Task delegation
- Team Training
- Marketing
- Performance monitoring
- Active listening
- Teamwork and collaboration
- Performance improvement
- Team building
- Staff training
- Enforce policies
- Problem-solving
- Professional demeanor
Timeline
Activities Operations Supervisor
Hyatt Vacation Club
09.2024 - Current
Front Desk Attendant/Kids Play Coordinator
Welk Resort
09.2022 - 08.2024
RN Program -
Mount San Jacinto College
High School -
Cienega High School
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