Steven A Wanzer

Assistant Store Manager

The Home Depot Inc

06.2006 - Current

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Created and maintained safe and secure work environments for employees and customers.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Developed and maintained strong relationships with vendors to facilitate strong partnerships.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.