Steven Azevedo
El Dorado Hills,CA
Overview
11
11
years of professional experience
Work History
Owner
Grill Max
Folsom, CA
01.2021 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Collaborated with other owners on joint ventures and shared resources.
- Researched potential partners in order to expand services offered.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed sales presentations to promote product and brand benefits.
- Hosted special events to boost brand awareness and increase community engagement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Owner
Bar-B-Clean Folsom
El Dorado Hills
03.2017 - 12.2020
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Negotiated contracts with vendors in order to secure favorable terms for goods and services purchased by the franchisee's business.
- Analyzed data from various sources including POS systems, customer feedback surveys. to identify areas of improvement in operational efficiency within the franchisee's business.
- Monitored inventory levels and placed orders as needed, ensuring sufficient stock availability at all times.
- Collaborated with other Franchisees in order to share best practices regarding operational efficiency and customer service standards.
- Maintained positive relationships with suppliers, vendors, partners associated with each location owned by the Franchisee.
- Researched direct competitors and analyzed detailed industry data in order to develop forward-thinking business solutions.
- Organized events such as trade shows and conferences.
- Researched potential partners in order to expand services offered.
- Maintained relationships with existing clients by providing superior customer service.
- Analyzed industry trends to develop competitive strategies.
- Created marketing campaigns to attract new customers.
Executive Inquiry Coordinator
Blue Shield of California
El Dorado Hills, CA
02.2013 - 04.2017
- Resolved customer complaints in a timely manner while upholding company standards.
- Maintained accurate records of all activities related to appeals and grievances.
- Researched case files to ensure accuracy of information prior to making decisions on appeals or grievances.
- Provided guidance and support for staff members on how to respond appropriately during difficult customer interactions.
- Assessed customer complaints to determine eligibility for appeal or grievance filing.
- Facilitated communication between customers and internal teams working on their cases.
- Coordinated review by internal teams of submitted appeals or grievances.
- Drafted reports summarizing findings from investigations into appealed or grieved matters.
- Reviewed documents submitted by customers in support of their claims before they are entered into the system.
Education
Some College (No Degree) - Sports Medicine
American River College
Sacramento, CASkills
- CRM proficiency
- CRM software use
- CRM Tracking
- Verbal Communication
- Customer Service
- Problem Resolution
- Attention to Detail
- Product Sales
- Product sales expertise
- Sales promoting
- Salesmanship skills
- Consultative Sales
- Delivery Coordination
- Quickbooks
Timeline
Owner
Grill Max
01.2021 - Current
Owner
Bar-B-Clean Folsom
03.2017 - 12.2020
Executive Inquiry Coordinator
Blue Shield of California
02.2013 - 04.2017
Some College (No Degree) - Sports Medicine
American River College
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