Steven Babcock
Manager / Sales Executive
Salem,OR
Summary
- Manager
- Supervise all aspects of day to day operation for business
- Manage daily cash flow of business
- Responsible for accounts receivable and accounts payable
- Interview, hire and administer performance reviews
- Manage customer database, accounts and correspondence
- Responsible for shipping and receiving of incoming and outgoing product
- Coordinate and perform equipment maintenance
- Organize office environment by task prioritization
- Developed accounting applications for specific business needs
- Demonstrate leadership, coaching, training and problem solving skills
- Develop protocols and standard operating procedures to increase production efficiencies
- Designed and implemented training for staff
- Manage sales, service and customer relations
- Develop working relationships with management, vendors and customers
- Implement team building activities in workplace
- Conduct financial analysis of business operation and implement budget to meet monthly and yearly business goals
- Comply with government regulations in workplace to ensure safety
- Conduct team meetings aimed at enhancing service quality
- Deliver mandatory trainings to employee groups
- Operate forklift and other equipment
- Prepare promotional materials and prototypes for customers
- Coordinate and participate in events that demonstrated support for the community
Goal-oriented manager with distinguished experience in Mail & Print industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
28
28
years of professional experience
Work History
Mail Services Division Manager
Garten Services Inc.
3 2007 - Current
- Administer and scheduling of operations of the business
- Responsible for selling and securing new accounts
- Responsible for all budgetary and fiscal requirements of department
- Manage and supervise office, production, delivery drivers and shipping and receiving personnel
- Develop costing tools to track and increase profit margin
- Responsible for computer captured data for billing
- Responsible for data entry and invoice generation for department
- Coordinate all incoming material and inventory control
- Developed workflow systems for production floor
- Responsible for interpretation and implantation of postal regulations
- Responsible for daily deadlines of process and submission of US mail
- Responsible for the operation and maintenance of mail processing equipment and material handling equipment
- Coordination and scheduling of delivery fleet vans and cube truck
- Develop new customer base
- Coordinate maintenance and repair of facility
- Manage business profitability while controlling expenses.
Business Manager
Cornerstone Associates, Inc.
08.2005 - 03.2007
- Administered the day to day operations of the business
- Responsible for meeting customer needs and hearing concerns
- Managed and supervised office, production and temporary personnel
- Developed cost controls on products and overhead to increase profit margin
- Responsible for billing/invoicing and payment issues with customers
- Tracked and reconciled all office/business purchases
- Developed workflow and processes for office and production floor
- Responsible for invoicing, accounts payable and accounts receivable
- Responsible for the operation and maintenance of mail processing equipment and shredding equipment
- Acquired new customer base
- Coordinated maintenance and repair of facility
- Managed business profitability while controlling expenses.
Business Manager
Shangri-La Corporation
01.2000 - 01.2005
- Direct supervision of both office and service staff
- Performed all aspects of hiring, performance evaluation
- Forecasting and budgeting for business operations
- Responsible for all aspects of customer service and on-time delivery of product
- Executed cost controls on business overhead to increase profit margin
- Developed workflow and processes for office and production floor
- Conducted mandatory trainings for employee groups
- Developed standard operating procedures and protocols to ensure worksite safety
- Procured new customers through leads and sales calls
- Led team building activities.
Recycling Floor Supervisor
Garten Services, Inc.
01.1996 - 01.1999
- Design and implemented training for 26 production staff
- Supervised 100 workers in fast-paced production environment
- Performed all aspects of hiring and performance evaluation
- Responsible for organization of work floor-workflow
- Responsible for production flow and quality control of product
- Maintained OSHA standards on work site
- Participated in management meetings and training
- Conducted tours of worksite
- Conducted prevailing wage studies
- Conducted forklift training.
Education
GED -
Chemeketa Community College
Salem, OR 05.2001 -
Skills
MS Office
Quickbooks
Excel
Word
Outlook
Publisher
Access
Mas90
CASS Program
NCOAlink
Winsort
Netsort
Business Customer Gateway USPS
Flexx
Global 36
Paycom
Sage
Friendship navigator
Satori
Business Manager software
Customer relationship development
Budget Administration
Staff Training and Development
Operations Planning
Performance Management
Performance Improvement
Financial Administration
Sales Leadership
Staff Motivation
Business Planning
Inventory Control
Project Implementation
Operations Management
Sales management
Customer Billing
Business Needs Assessment
Sales Targeting
Customer Service
Competitor Analysis
Account Management
Sales Reporting
Contract Management
Bid Request Management
Time management abilities
Teamwork and Collaboration
Client Relationship Management
Analytical Skills
Problem-solving aptitude
Training development
Excellent Communication
Timeline
Business Manager
Cornerstone Associates, Inc.
08.2005 - 03.2007
GED -
Chemeketa Community College
05.2001 -
Business Manager
Shangri-La Corporation
01.2000 - 01.2005
Recycling Floor Supervisor
Garten Services, Inc.
01.1996 - 01.1999
Mail Services Division Manager
Garten Services Inc.
3 2007 - Current