Steven Baca
Albuquerque,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Cashier
Smiths Food And Drug
2024.06 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
AA-Learning Ambassador
Amazon Fulfillment Center
2023.11 - Current
- Assisted team with operational policies and procedures to drive services.
- Train new hires on how to do different multiple duties to meet goals for getting customer orders out of the building.
- Facilitated high-level visits, ensuring smooth execution of logistics and protocol.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Quality Control Inspector
American Gypsum
2023.03 - 2023.10
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Collaborated with production staff to establish and meet quality standards
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Completed precise measurements using special tools.
DME Technician
StateServ Medical
2022.09 - 2023.02
- Researched catalogs and parts lists to locate components for repairs.
- Inspected, tested and calibrated medical equipment before installing.
- Checked facility's structural environment to assess for electrical, mechanical and other safety hazards.
- Demonstrated correct operation, care and calibration to on-site medical personnel.
- Maintained safe work environment and adhered to privacy regulations.
- Diagnosed cause of problems and completed repairs.
- Received and processed stock into inventory management system.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Documented information regarding installations, repairs and inventory checks.
Fedex Courier
Fedex Express
2021.10 - 2022.09
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Tracked delivery information, mileage and fuel use while on shift.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
Plumbing Associate
Home Depot
2021.03 - 2022.08
- Completed tasks while assisting customer.
- Made sure aisles are clean and clear of obstructions.
- Being able to think on your feet when customers are asking questions while working on project.
- Working with other to complete tasks.
- Being alert and focused at all times.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Offered guidance and training to junior team members.
Security Officer
City of Albuquerque
2020.06 - 2021.02
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Follow city guidelines and procedures.
- Being able to multitask.
- Being alert and focused.
- Worked independently independently without supervision.
- I established and maintained effective working relationships with those contacted, while preforming my duties.
- Understanding how to be safe in a dangerous position.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
FedEx Driver
Hendrix Services
2019.04 - 2020.05
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Worked independently without supervision.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and any special incidents.
- Delivered goods and products to customer on time and in excellent condition.
Package Handler
Fedex Ground
2018.08 - 2019.05
- Used hand-held scanners and physical logs to accurately track item movements.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
- Loaded trucks with packages that came down the conveyor belt, and made sure packages were in order to make it easier for the driver.
Associate
Hobby Lobby
2018.10 - 2019.04
- Worked varied hours to meet seasonal and business needs.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Greeted customers and offered assistance for increased customer satisfaction.
Cashier
Pericos
2016.01 - 2018.02
- Dealt daily with customer service-offered great customer service.
- Listened to customers when placing orders for accuracy of filling order.
- When disposing of trash, we were required to maintain dumpsters-we made sure that they were not overfilled.
- Make sure that grease traps were cleaned and disposed of properly.
- I established and maintained effective working relationships with those contacted in the course of work.
- Worked independently in the absence of supervision.
- As a seasoned employee I have been given the opportunity to train new hires.
Video Game Associate
GameStop
2017.10 - 2018.01
- Memorized games and rules to facilitate positive entertainment experience.
- Conducted routine rounds through game room floor to check and test games.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Assisted in marketing efforts by hanging posters and advertisements to inform community of recreational opportunities.
- Stocked and displayed merchandise in prize area to encourage guests to win game tickets.
- Operated point of sale terminal to complete customer transactions.
Customer Service Representative
Lowes
2015.03 - 2015.12
- Provided the best customer service possible to each individual and the ability to think on my feet.
- As a sales specialist, i assisted customers by imputing information into 3 separate databases, which was a requirement in my position.
- When customers were unable to find their receipts, we were required to locate it through the store's system.
- We were always required to maintain confidentiality of personnel customer information including: payment information.
- When a customer would call-in, I would access or create a new customer record.
Customer Service Representative
Sitel
2013.12 - 2015.02
- Specialist who helps customers with their billing and programming questions.
- Having the ability to help customers with basic troubleshooting.
- Provide the best customer service possible to each individual and the ability to think on my feet.
- As a sales specialist, i assisted customers by imputing information into 3 separate databases, which was a requirement in my position.
- Received safety training that pertained to this position.
Cashier/Cook
Blakes Lota Burger
2011.03 - 2013.11
- Dealt daily with customer service-offered great customer service.
- Listened to customers when placing orders for accuracy of filling order.
- When disposing of trash, we were required to maintain dumpsters-we made sure that they were not overfilled.
- Make sure that grease traps were cleaned and disposed of properly.
- Needed to clean restrooms throughout the day.
- Make sure floors were clean and safe from trash or water.
- Make sure that toilets were clean and functioning properly as well as sinks.
- Make sure soap and paper towels were filled.
- The parking lot was maintained from trash and snow and ice.
- Make sure cars were parked properly so that it kept the lot safe for all patrons.
Education
High School Diploma -
Volcano Vista High School
Albuquerque, NM05.2012
Skills
- Project estimation and bidding
- Active drilling well pads
- Remodels and new construction
- Project bids
Timeline
Cashier
Smiths Food And Drug
2024.06 - Current
AA-Learning Ambassador
Amazon Fulfillment Center
2023.11 - Current
Quality Control Inspector
American Gypsum
2023.03 - 2023.10
DME Technician
StateServ Medical
2022.09 - 2023.02
Fedex Courier
Fedex Express
2021.10 - 2022.09
Plumbing Associate
Home Depot
2021.03 - 2022.08
Security Officer
City of Albuquerque
2020.06 - 2021.02
FedEx Driver
Hendrix Services
2019.04 - 2020.05
Associate
Hobby Lobby
2018.10 - 2019.04
Package Handler
Fedex Ground
2018.08 - 2019.05
Video Game Associate
GameStop
2017.10 - 2018.01
Cashier
Pericos
2016.01 - 2018.02
Customer Service Representative
Lowes
2015.03 - 2015.12
Customer Service Representative
Sitel
2013.12 - 2015.02
Cashier/Cook
Blakes Lota Burger
2011.03 - 2013.11
High School Diploma -
Volcano Vista High School
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