Steven Bachman
Bellevue,WA
Summary
Results-driven professional with over a decade of experience in sales, human resources, and management. Proven ability to lead teams, optimize operations, and implement strategic initiatives that drive business growth. Adept at fostering collaboration, enhancing employee engagement, and executing effective training programs
Overview
20
20
years of professional experience
Work History
Sales
Crate & Barrel
09.2022 - Current
- Processed point-of-sale transactions, including in-store products and warehouse fulfillment through delivery, resulting in a 20% growth in sales.
- Engaged in clienteling and product demonstrations to enhance customer experience.
- Fulfilled online orders and managed incoming merchandise.
- Solicited credit card applications, contributing to a 15% increase in store credit accounts.
- Provide exceptional customer service through product demonstrations and clienteling.
Associate
The Home Depot
08.2019 - 08.2022
- Generated and processed leads for home repair and installation services, achieving a 15% increase in service sales.
- Coached new hires, facilitating their integration into store operations and departmental roles
- Managed online order fulfillment and point-of-sale transactions, attaining a 20% growth in sales
- Promoted and processed credit card applications, resulting in a 15% growth in new accounts
- Managed customer leads for repair and installation services, ensuring high satisfaction rates
Associate
Ross Dress for Less
07.2020 - 06.2021
- Mitigated internal and external theft and fraud, reducing shrinkage by 15%.
- Maintained a safe, secure, and clean environment for customers and staff.
- Analyzed shortage trends and executed effective theft prevention strategies.
- Trained associates on loss prevention initiatives, enhancing overall store security.
Associate
Safeway
11.2016 - 06.2020
- Prepared fresh produce and delicatessen/hot food products, ensuring quality and compliance with health standards.
- Ordered and replenished merchandise, maintaining optimal inventory levels.
- Processed point-of-sale transactions efficiently, contributing to high customer satisfaction and resulting in a 5% growth
Manager
76 Gas Station
07.2005 - 01.2018
- Conducted daily inventory reports, including sales and gas.
- Led the full employee lifecycle: job postings, interviews, hiring, onboarding, performance reviews, and conflict resolution.
- Ordered and received merchandise, ensuring stock availability.
- Processed point-of-sale transactions and managed financial records.
- Delegated responsibilities and resolved workplace conflicts to maintain a productive environment.
Education
Associate of Arts - Human Resources Management
Bellevue College
Bellevue, WA11-2014
Associate of Arts - Integrated Studies
Cascadia College
Bothell08-2009
Skills
- Team Leadership & Development
- Strategic Planning
- Employee Training & Onboarding
- Client Relationship Management
- Inventory Management
- Process Improvement
- Conflict Resolution
- Sales Strategies & Execution
- Learning & Innovation
- Communication
- Collaboration & Teamwork
- Critical Thinking & Problem Solving
- Time Management
- Microsoft Word, Microsoft Excel, Microsoft Outlook
- HRIS and inventory management systems
Timeline
Sales
Crate & Barrel
09.2022 - Current
Associate
Ross Dress for Less
07.2020 - 06.2021
Associate
The Home Depot
08.2019 - 08.2022
Associate
Safeway
11.2016 - 06.2020
Manager
76 Gas Station
07.2005 - 01.2018
Associate of Arts - Human Resources Management
Bellevue College
Associate of Arts - Integrated Studies
Cascadia College
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