Steven Ballinger

• I currently work as a Graduate Assistant for the Office of Accessibility and Disability Resources (ADR) at Azusa Pacific University.
• My primary focus has been academic coaching, where I work with students with a variety of disabilities to support their academic success. I assist students with assistive technology, organization, and time-management strategies, and the development of effective study skills.
• I support ADR outreach events that promote disability services and accessibility resources.
• I developed onboarding and training materials for the assistive technology software used in our office and guided students in using these tools effectively.
• My responsibilities also include processing accommodation requests via Formstack, assisting with accommodation-related workflows, answering phone calls, and providing general office support. I am proficient with Canva, Adobe products, Google Workspace, and Microsoft Office.
• I have a foundational understanding of disability laws and regulations, including the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, ADA Titles I–V, Title IX, and FERPA, as they relate to higher education and student support services.

Administered notarizations for various legal documents, ensuring compliance with state regulations.

• Attended relevant conferences and workshops, continuously enhancing expertise within the field.
• Provided exceptional customer service by being readily available for urgent or last-minute requests from clients.
• Established trust with clients by maintaining strict confidentiality in handling sensitive documents and information.
• Executed notarization of legal documents, ensuring compliance with state regulations.

• I led a team of technicians, managing daily operations and ensuring all maintenance tasks were completed efficiently and safely. I developed and implemented preventive maintenance procedures that reduced equipment issues and minimized downtime. My role required strong leadership, scheduling coordination, and a constant focus on safety compliance and team performance.