Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven banks

Driver/laborer
Baltimore

Summary

Dynamic delivery driver with a proven track record at Driver Source, excelling in customer service and time management. Expert in GPS navigation and load balancing, consistently achieving on-time deliveries while maintaining a positive attitude. Recognized for enhancing operational efficiency and ensuring safety compliance, contributing to increased customer satisfaction and repeat business.

Overview

14
14
years of professional experience
1
1
Language

Work History

Delivery Driver

Driver Source
06.2017 - Current
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Verified accuracy of all deliveries against order forms.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Supported operational efficiency by accurately completing delivery paperwork and timely reporting.

Delivery Driver

Vend Central
05.2023 - 01.2025
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Delivery Driver

McCormick Insulation Supply
01.2020 - 05.2023
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Inspected load security and checked for damages.
  • Operated light trucks to deliver loads as far as [Number] miles from home location.
  • Kept detailed records of deliveries and money received from customers.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.

Property/Car Detail Manager

Liberty Ford Baltimore
02.2011 - 07.2016
  • Coordinated with other departments to schedule vehicle detailing according to priority and availability.
  • Addressed customer concerns promptly and professionally, upholding the reputation of the company.
  • Implemented new techniques in the detailing process, resulting in reduced time spent on each car.
  • Developed a system for tracking work progress, enabling better resource allocation and scheduling accuracy.

Education

High School Diploma -

Northwestern High School
Baltimore, United States
05.2001 -

Skills

    Teamwork and collaboration

    Vehicle maintenance

    Commercial driving

    Safe driving

    GPS navigation

    Positive attitude

    Customer service

    Time management

    Payment collection

    Load balancing

    Valid Driver's license

    Dispatch communication

    Cargo handling

    Time management skills

    Problem-solving

    DOT compliance

    Heavy lifting

Timeline

Delivery Driver

Vend Central
05.2023 - 01.2025

Delivery Driver

McCormick Insulation Supply
01.2020 - 05.2023

Delivery Driver

Driver Source
06.2017 - Current

Property/Car Detail Manager

Liberty Ford Baltimore
02.2011 - 07.2016

High School Diploma -

Northwestern High School
05.2001 -

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