Steven Bannoura
Garner,NC
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
19
19
years of professional experience
Work History
Technical Support Representative
DISH
Remote
08.2022 - 06.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Amazon Delivery Driver
I Squared Logistics
08.2021 - 06.2022
Roadside Assistance Technician
Little John Towing and Recovery LLC
09.2019 - 08.2021
Light Service Driver
AAA Tow Mark
01.2018 - 01.2019
- Answering calls to provide emergency services to members while providing excellent customer service.
Route Specialist
Brothers Cleaners
01.2016 - 01.2018
- I am responsible for the following; -To organize, scan and deliver cloths in timely manner
- Sign up new clients for route
- Update my route and follow up with new and old clients for exceptional customer service.
Store Manger
Capital Motors INC Raleigh NC
01.2011 - 01.2016
- I was responsible for end to end operations of my organization, including vehicle acquisition, repair, maintenance and sales
- My usual activities and responsibilities include:
- Buying vehicles from Auto auctions
- Repair and maintain those vehicles before retail
- Managing 2 employees in the garage bay, as well as
- Doing Vehicle inspections for the State
- Making sure my clients are happy and provide great customer service
- Making sure everything is secure and ready for the next day of business
- Sales
customer service
Carmax
01.2008 - 01.2010
- Selling vehicles as well as providing exceptional
Carmax
01.2007 - 01.2008
- Organizing vehicles, and prepping vehicles for sales while providing great customer service
Assistant Manager
Dairy Queen
01.2004 - 01.2005
- I was responsible for running the operation part time - Counting and securing cash
- Managing 3 workers
Education
Associates - Networking Management
International Business College
2007
Skills
- Networking
- Installing network cards
- Troubleshooting and
- Rebuilding computers
- Microsoft Operating Systems:
- Microsoft Server 2003
- Red Hat Linux
- UNIX
- Database Management
- System Security
- Microsoft Project
- Dreamweaver
- Front Page
- Microsoft Office Suite (Access, Excel, Word, Outlook Express, PowerPoint)
- Microsoft Windows
Languages
Arabic
Native or Bilingual
Timeline
Technical Support Representative
DISH
08.2022 - 06.2023
Amazon Delivery Driver
I Squared Logistics
08.2021 - 06.2022
Roadside Assistance Technician
Little John Towing and Recovery LLC
09.2019 - 08.2021
Light Service Driver
AAA Tow Mark
01.2018 - 01.2019
Route Specialist
Brothers Cleaners
01.2016 - 01.2018
Store Manger
Capital Motors INC Raleigh NC
01.2011 - 01.2016
customer service
Carmax
01.2008 - 01.2010
Carmax
01.2007 - 01.2008
Assistant Manager
Dairy Queen
01.2004 - 01.2005
Associates - Networking Management
International Business College