Steven Bannoura
Garner,NC
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
19
19
years of professional experience
Work History
Technical Support Representative
DISH
08.2022 - 06.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Amazon Delivery Driver
I Squared Logistics
08.2021 - 06.2022
Roadside Assistance Technician
Little John Towing and Recovery LLC
09.2019 - 08.2021
Light Service Driver
AAA Tow Mark
01.2018 - 01.2019
- Answering calls to provide emergency services to members while providing excellent customer service.
Route Specialist
Brothers Cleaners
01.2016 - 01.2018
- I am responsible for the following; -To organize, scan and deliver cloths in timely manner
- Sign up new clients for route
- Update my route and follow up with new and old clients for exceptional customer service.
Store Manger
Capital Motors INC Raleigh NC
01.2011 - 01.2016
- I was responsible for end to end operations of my organization, including vehicle acquisition, repair, maintenance and sales
- My usual activities and responsibilities include:
- Buying vehicles from Auto auctions
- Repair and maintain those vehicles before retail
- Managing 2 employees in the garage bay, as well as
- Doing Vehicle inspections for the State
- Making sure my clients are happy and provide great customer service
- Making sure everything is secure and ready for the next day of business
- Sales
customer service
Carmax
01.2008 - 01.2010
- Selling vehicles as well as providing exceptional
Carmax
01.2007 - 01.2008
- Organizing vehicles, and prepping vehicles for sales while providing great customer service
Assistant Manager
Dairy Queen
01.2004 - 01.2005
- I was responsible for running the operation part time - Counting and securing cash
- Managing 3 workers
Education
Associates - Networking Management
International Business College
2007
Skills
- Networking
- Installing network cards
- Troubleshooting and
- Rebuilding computers
- Microsoft Operating Systems:
- Microsoft Server 2003
- Red Hat Linux
- UNIX
- Database Management
- System Security
- Microsoft Project
- Dreamweaver
- Front Page
- Microsoft Office Suite (Access, Excel, Word, Outlook Express, PowerPoint)
- Microsoft Windows
Languages
Arabic
Native or Bilingual
Timeline
Technical Support Representative
DISH
08.2022 - 06.2023
Amazon Delivery Driver
I Squared Logistics
08.2021 - 06.2022
Roadside Assistance Technician
Little John Towing and Recovery LLC
09.2019 - 08.2021
Light Service Driver
AAA Tow Mark
01.2018 - 01.2019
Route Specialist
Brothers Cleaners
01.2016 - 01.2018
Store Manger
Capital Motors INC Raleigh NC
01.2011 - 01.2016
customer service
Carmax
01.2008 - 01.2010
Carmax
01.2007 - 01.2008
Assistant Manager
Dairy Queen
01.2004 - 01.2005
Associates - Networking Management
International Business College
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