Experienced Logistics Strategy Manager with over 11 years of experience in Operations, ECommerce. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Highly motivated and results-driven operations professional bringing extensive experience in logistics and distribution. Team player and natural leader with excellent communication skills.
Overview
16
16
years of professional experience
Work History
Distribution Manager
Kiva Confections
Oakland, CA
12.2019 - Current
Streamlined processes to enhance operational productivity and overall traceability.
Increased efficiency and effectively supervised 30+ team members to achieve optimal productivity.
Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
Drafted and reported monthly and annual sales, P&L and staff performance to inform management.
Sourced suppliers and negotiated advantageous rates on track with company's budget and goals.
Identified and solved complex strategy obstacles to promote growth and guide business direction.
Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
Implemented new Logistical systems, resolved performance issues and expanded processes to meet diverse needs.
Monitored and managed stock levels, delivery times and transportation costs to adhere to clients' specifications.
Documented safety action plans, quality initiatives, and team performance in OSHA system.
Controlled inventory transactions to reconcile ordering processes with demand forecasts.
Supported consistent order fulfillment accuracy by inspecting products to verify correct price and display alignment.
Organized financial reporting, scheduling and inventory systems to enhance productivity.
Developed and managed operating budget, meeting department goals.
Cultivated member loyalty by delivering flawless service to foster client retention.
Improved distribution efficiency with design, development and testing of embedded software applications.
Logistics Strategy Manager
Snacks & Kitchens - ZeroCater, Inc
San Francisco, CA
03.2018 - 12.2019
Leadership Team
Monitored multiple databases to keep track of all company inventory
Increased customer base by 129% over a one-year period
Wrote agendas and notes and sent out automatic notifications for upcoming meetings
Proactively identified and solved complex problems impacting operations management and business direction
Created communication strategies to meet client objectives
Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Planned and executed Inventory tracking system
Provided onsite training
Analyzed operational performance and implemented plans to attain organizational and financial goals
Utilized ordering, tracking and billing systems and associated processes
Saved costs through negotiating contracts with freight companies and suppliers.
Consistently met company and department objectives within budget and time constraints
Researched issues to address shipping errors and packaging mistakes
Reviewed profit and loss statements and metrics to identify trends and opportunities
Hub Manager - General Manager
EatClub, Inc
San Francisco, CA
05.2016 - 03.2018
Ran day to day operations for over 200+ clients with 2 locations in the SF region.
Oversaw all Financial & Logistical Operations.
Lead a team of 50+ direct reports, 2 Supervisors.
Delivery, Fleet & Logistics Operations Manager
GoodEggs.com
07.2015 - 05.2016
Manage a team of 30+ driver's & 10+ company vehicles in our fleet, Create SOP's formanagement of delivery and fleet vehicle's as well as driver personal vehicle's used for delivery,Manage day to day operations to ensure 100% perfect order rate / on-time delivery with fleet andwarehouse staff, Hiring, Onboarding, Training Delivery and Warehouse Associates for day to dayoperations, Coordinate next day delivery routing using Viamente to create and schedule all order'sgoing out for the following day, Work with our Science Data team & OPS Engineering Team to improveLogistics - Routing, Mileage, Load capacity, Time management, Delivery area density.
Work andmanage 3rd party company's employees (Temp's) for certain duties' assigned for the day.
Improveproduction in warehouse operation - Inventory control, Temperature control zones, Quality control, andGeneral warehouse policies & procedures, Innovate new ideas and procedure's in the market placewith our Foodmaker Team (Buyer's) to better our selection for customer experience, Work with our HRdepartment to create and maintain GOP's for accountability of Driver's and Operations Associates,Work closely with our Customer Care department to better our customer's experience with Goodeggsand create a long lasting relationship, Work with our Payroll department on Approving hour's, Expensesfor driver's using Expensify.
Development of individual program budgets, Regular meetings withExecutive Director around fiscal planning, Work with Excel, Google docs to use metrics to improveproductivity in operations.
Corporate Trainer / Operations Manager
Safeway.com
Pleasanton, CA
01.2012 - 07.2015
Conduct training classes for new drivers, onboard new drivers into ADP and VePro, Preformcheck rides to assure drivers following company policies, procedures and professional customer serviceand support, Execute disciplinary action for drivers, Work with in store teams (Managers, Departmentleads) to insure great quality product for our customers, Manage over 60+ drivers and 40+ deliveryvans, Coordinate and manage day to day operations for drivers to complete routes on time and toa customer's satisfaction, Complete daily Excel spread sheets & paperwork, Integrate new ideas tobetter productivity & customer service experience with the company.
Supervisor / Corporate Trainer
Safeway.com
Pleasanton, CA
01.2009 - 01.2012
Supervise a team of 25 drivers, Day to Day coverage of 6 Safeway locations in SF - North Bay.
Corporate trainer (Nationwide) for safeway.com / Vons.com.
Lead Driver
Safeway.com
11.2007 - 01.2009
Assist home shopping department manager with Safeway.com related duties, deliver groceries,record information, customer service and assist in training new employees.
Education
Associate - Business Management
San Francisco State University
San Francisco, CA
10.2010
Skills
Professional Driving Experience - Smith System Instructor Certified
Excellent customer service skills
Leadership skills
Highly organized and dedicated
Responsible, reliable and punctual
Detail oriented
Great multi tasker
Bilingual- Russian speaking
Positive attitude
Team player
Computer skills
Clean Appearance
Excel, Google, Microsoft Office, Salesforce
ADP, Paylocity, Humanity
Budgets
Payroll
Contracts, Policies
Clients Management
Quality control
Routing Software
Customer Care - Russian
Delivery, SOP, GOP
Strategic Planning
Time management
Financial Control Management
Hiring, Training
HR Systems & Training
Inventory control
Leadership
Leadership skills
Logistics Lean Management
Market trends
Logistics expert
Effective managerial techniques
Transportation logistics
Pricing strategy
Fleet Management & Logistics
Additional Information
Authorized to work in the US for any employer
Timeline
Distribution Manager
Kiva Confections
12.2019 - Current
Logistics Strategy Manager
Snacks & Kitchens - ZeroCater, Inc
03.2018 - 12.2019
Hub Manager - General Manager
EatClub, Inc
05.2016 - 03.2018
Delivery, Fleet & Logistics Operations Manager
GoodEggs.com
07.2015 - 05.2016
Corporate Trainer / Operations Manager
Safeway.com
01.2012 - 07.2015
Supervisor / Corporate Trainer
Safeway.com
01.2009 - 01.2012
Lead Driver
Safeway.com
11.2007 - 01.2009
Associate - Business Management
San Francisco State University
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