Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Steven Barbour

Vancouver,WA

Summary

Dynamic food service professional with extensive experience at the Heathman Lodge Bar & Grill, excelling in cash handling and relationship building. Proven track record of enhancing customer satisfaction through personalized service and expert food and beverage pairings, fostering repeat business and creating memorable dining experiences.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Food Server

George's Molon Lave
11.2024 - Current
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.

Carpenter

Steven Barbour Carpentry
10.2020 - Current
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
  • Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
  • Demonstrated close attention to detail to verify quality and accuracy of work.
  • Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.
  • Collaborated with other skilled tradespeople to ensure seamless integration of carpentry work within larger construction projects.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally while keeping them informed of project progress.

Food Server / Bartender / Supervisor

Heathman Lodge Bar & Grill
11.2002 - 07.2021
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Cultivated warm relationships with regular customers.
  • Assisted in training new servers, sharing best practices for excellent customer service.
  • Increased repeat business by establishing personal rapport with regular customers.
  • Maintained cleanliness and organization in dining area, ensuring welcoming environment for guests.
  • Trained new servers in customer service best practices, elevating overall team's performance.
  • Recommended wine pairings and specialty dishes, enhancing dining experience.
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.

Tasting Room Ambassador

Maryhill Winery Tasting Room & Bistro
04.2019 - 10.2020
  • Coordinated with kitchen staff on food pairings for wine flights, ensuring optimal flavor combinations that delighted guests' palates.
  • Increased sales through upselling techniques and promoting wine club membership benefits to guests.
  • Handled cash transactions accurately and efficiently while maintaining a high level of customer service.
  • Provided informed wine suggestions to tasting room guests.
  • Collaborated with team members to ensure seamless guest service and efficient operations during busy hours.
  • Poured wines according to quality and service standards.
  • Managed inventory of wines and merchandise, ensuring adequate stock levels for daily operations and special events.
  • Supported marketing efforts by capturing guest contact information for future outreach campaigns.
  • Developed strong product knowledge to provide accurate information about the winery''s offerings to customers.
  • Educated visitors on winemaking processes, vineyard history, and varietal characteristics to enhance their appreciation of the wines.

Education

ACFAI Diploma - Restaurant Food Service Hospitality Industry

Western Culinary Institute / Le Cordon Bleu
Portland, OR
06-1989

Skills

  • Cash handling
  • Safe food handling
  • Food and beverage pairings
  • Order management
  • Relationship building

Certification

Washington State Food Worker Card

Class 12 Mixologist Permit

Timeline

Food Server

George's Molon Lave
11.2024 - Current

Carpenter

Steven Barbour Carpentry
10.2020 - Current

Tasting Room Ambassador

Maryhill Winery Tasting Room & Bistro
04.2019 - 10.2020

Food Server / Bartender / Supervisor

Heathman Lodge Bar & Grill
11.2002 - 07.2021

ACFAI Diploma - Restaurant Food Service Hospitality Industry

Western Culinary Institute / Le Cordon Bleu

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