Steven Bartley
Columbus,OH
Summary
Dedicated and highly skilled engineer with extensive experience in conducting stressed and unstressed network operations, performing maintenance on satellite architecture, and ensuring quality control in the workplace. Proven ability to install and maintain satellite antenna equipment, power generators, and servers, ensuring seamless communication and continuous power. Strong communication skills, with experience in operating communication systems. Effective coordinator with unit leadership and direct superiors, adept at managing subordinates, and executing tasks with precision. Committed to upholding standards of professionalism, safety, and personal growth within the workplace.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Service Technician
Radiant Technology
Columbus, OH
08.2025 - Current
- Prepare all necessary programs, tools, and documentation to troubleshoot entire systems.
- Perform preliminary troubleshooting of system to determine root cause of problem. Perform further diagnosis to verify no other ancillary problems.
- Contact manufacturers for troubleshooting support, if necessary, and take steps on-site to begin the RMA process with the manufacturer.
- Integrate potential workaround solutions for clients to make room and technology operational until final resolution is identified.
- Track all work and communicate through completion of work order.
- Travel to various jobsites as required to fulfill Client SLA's.
- Resolve customer issues remotely via phone and remote access tools, such as ConnectWise and Bomgar.
- Create, update, and assign cases in the NetSuite case system, ensuring that a case is resolved within established SLAs.
- Ensure customer expectations are met through effective communication via phone and email.
- Coordinate with subject matter experts on cases that require escalation
Lead Technician
Excel Management Systems Inc.
Columbus, OH
11.2024 - 04.2025
- Assist in the deployment of new PC hardware, including the physical setup, configuration, and installation of operating systems and applications.
- Connect and configure peripherals such as monitors, keyboards, mice, and docking stations.
- Ensure that all equipment is properly labeled and inventoried.
- Provide hands-on support to end-users during the transition, including troubleshooting basic hardware and software issues.
- Maintain a clean and organized work environment, ensuring all deployed systems are set up according to company standards.
- Communicate effectively with team members and end users to ensure a seamless transition process.
- Safely lift and move equipment weighing up to 50 lbs. as required.
- Travel daily throughout Ohio to various project sites, ensuring timely and effective support for the PC Refresh initiative.
Data Center Operations Engineer
Amazon (Sub-contractor: Populus Group)
Columbus, OH
06.2024 - 11.2024
- Monitoring and maintaining equipment.
- Responding to alerts and taking action to mitigate downtime or outages.
- Used measuring devices to ensure proper power was being produced and consumed.
- Experience with Building Management Systems, Heating Ventilation and Cooling systems, Lock-out-tag-out, and Electrical systems of high voltage.
- Troubleshot and resolved technical problems related to server hardware, software applications, operating systems, and networking protocols.
- Developed and implemented procedures for maintaining IT systems, networks, and databases.
- Installed and configured new servers in physical environments according to established standards.
- Determined power requirements for specific applications based on load calculations and other factors.
- Ensured compliance with safety regulations when installing or repairing any type of electrical system component.
Satellite Operator and Maintainer
US Army
Fort Carson, CO
08.2017 - 07.2022
- Developed and implemented specialized procedures.
- Led teams to accomplish missions.
- Taught and instructed fellow soldiers on the proper use of electrical equipment and satellite architecture.
- Tested and evaluated performance of satellites in orbit.
- Analyzed data from ground stations to determine satellite health status.
- Designed, constructed, and tested components for satellites.
- Maintained records of all activities related to satellite operations.
- Performed troubleshooting on system hardware and software issues related to satellite operations.
- Conducted research on new technology to improve existing satellite systems.
- Collaborated with other engineers and technicians to develop better solutions for satellite projects.
- Created detailed reports on various aspects of satellite design and operation.
- Managed switches, modems, and routers to allow seamless communications.
- Followed blueprints and technical manuals for troubleshooting practices.
Education
Associate of Applied Science - Information Technology with concentration in Network Administration
Purdue University Global
West Lafayette, IN05.2022
Skills
- Bluebeam
- Client services
- Computer networking
- Systems engineering
- iOS
- Remote access software
- Risk management
- Asset management
- Time management
- Cybersecurity
- Teamwork
- Mac OS
- Microsoft Office
- Electrical systems
- Software troubleshooting
- VPN
- Computer science
- Software testing
- Technical communication
- Customer support
- Information security
- Inventory control
- Supervising experience
- Computer hardware
- System installations
- Disaster recovery planning
- Maintenance and repair
- Hardware troubleshooting
- Network administration
- Failure management
- Incident management
- Regulatory compliance
- Business intelligence
- Set up devices
- Machine learning
- Low voltage
- Communication skills
- Analysis skills
- System administration
- Network protocols
Accomplishments
- Army Space Badge
- Army Achievement Medal
- Army Good Conduct Medal
- Global War on Terrorism Service Medal
- National Defense Service Medal
- Korean Service Defense Service Medal
- Army Service Ribbon
- Overseas Service Ribbon
Certification
- Army Space Cadre I (2021)
- Army Space Cadre II (2021)
- Army Space Control Fundamentals (2020)
- COMPTIA A Plus 40hrs (2020)
- COMPTIA Networking Plus 80hrs (2020)
- COMPTIA Information Technology Fundamentals (2019)
- Hazmat Familiarity and Safety (2018)
- Combat Life Saver Course (2018)
- Survive Evade Rescue Escape (2018)
- Personal Recovery (2018)
- POW: Prisoner of War Training (2018)
Timeline
Field Service Technician
Radiant Technology
08.2025 - Current
Lead Technician
Excel Management Systems Inc.
11.2024 - 04.2025
Data Center Operations Engineer
Amazon (Sub-contractor: Populus Group)
06.2024 - 11.2024
Satellite Operator and Maintainer
US Army
08.2017 - 07.2022
Associate of Applied Science - Information Technology with concentration in Network Administration
Purdue University Global
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