Summary
Overview
Work History
Education
Skills
Timeline
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Harrison Bass

Birmingham,AL

Summary

Resourceful manager offering a history of success in coordinating and monitoring operations across various departments. Effective leader and problem solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with a hard working mentality to maintain the quality of services and products. Experience working in school systems as a volunteer school IT technician. Worked with IT tech building and running Cat5e and Cat6 cable, mounting projector, access points, troubleshooting connectivity issues

Overview

7
7
years of professional experience

Work History

Front-End Supervisor

Lowes Home Improvment
06.2022 - Current
  • Manage a staff of 25 front end employees
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored cash drawers in 21 checkout stations to verify adequate cash supply.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • In charge of customer service, main line cashiers, and front end loaders
  • Serve as manager on duty
  • Assist with store operations such, as managing the cash office, fulfillment of online orders, daily operations such opening and closing procedures, and down stocking inventory
  • Responsible for training cashiers, fulfillment team associates, paint staff, and window/blind department staff
  • Resolve issue through case management.
  • Mentored new sales associates to contribute to store's positive culture.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Receiving Department Supervisor

Lowes Home Improvement Stores
08.2018 - 05.2022
  • Managed team of 18 employees, delegated tasks and held each employee accountable for completing assignments.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Ensured freight flow, including checking in all inventory shipped to the store, check out all inventory to be shipped.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Examined logs to verify completeness and accuracy of documentation.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Ensured customer order were delivered.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Worked store delivery due files to ensure that all items that were purchased was shipped and delivered to customer in timely manner.
  • Trained other associates on power equipment.
  • Hazard Material and Safety Team Captain..

Appliance Customer Service Department

Lowes Home Improvment
05.2018 - 08.2018
  • Provided primary customer support to internal and external customers.
  • Exceeded sales goals first week in position.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Retail Stocker/Customer Service Associate

Cash Saver Customer Service Associate
08.2016 - 05.2017
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Replenish frozen and dairy products
  • Pulled expired item from shelf and replaced with new products
  • Assisted customers as needed

Education

Bachelor of Science - Computer Science And Technology

Southern New Hampshire University
Hooksett, NH
06.2024

Bachelor of Science - Civil Engineering Technology

Mississippi State University
Starkville, MS
06.2017

Skills

  • Computer Proficiency
  • Running Cables
  • Building CAT5e & CAT6 Cables
  • Making RJ45 Connectors
  • Mounting Projectors & TVs
  • Mounting Access Points
  • Mounting 16-port Racks
  • Network Cable Punching Tool
  • Testing Network Cables
  • Driving Power Equipment
  • Front-End Support
  • Staff Management
  • Conflict Management
  • Time Management
  • Departmental Procedures
  • Retail Security
  • Listening Skills
  • Problem-Solving Skills
  • Accurate Money Handling
  • Handling Complaints

Timeline

Front-End Supervisor

Lowes Home Improvment
06.2022 - Current

Receiving Department Supervisor

Lowes Home Improvement Stores
08.2018 - 05.2022

Appliance Customer Service Department

Lowes Home Improvment
05.2018 - 08.2018

Retail Stocker/Customer Service Associate

Cash Saver Customer Service Associate
08.2016 - 05.2017

Bachelor of Science - Computer Science And Technology

Southern New Hampshire University

Bachelor of Science - Civil Engineering Technology

Mississippi State University

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Harrison Bass