Steven Battle
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Remote Customer Service Representative
Onbrand24
06.2023 - 10.2024
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Remote Healthcare Customer Service Representative
MCI
12.2021 - 05.2023
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Remote Customer Service Representative
Alorica
07.2019 - 12.2021
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
- Verified insurance eligibility and coverage for patients.
Filed and maintained patient records in accordance with HIPAA regulations.
Sales Associate
Home Depot
06.2017 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Northern Nash High School
05-2019
Skills
- Customer Loyalty
- Insurance Information Collection
- Insurance Verification
- Appointment Scheduling
- Investigations and Resolutions
- Technical Troubleshooting
- Investigate Claims
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Clerical Support
- First-Tier Technical Support
- Eligibility Determinations
Timeline
Remote Customer Service Representative
Onbrand24
06.2023 - 10.2024
Remote Healthcare Customer Service Representative
MCI
12.2021 - 05.2023
Remote Customer Service Representative
Alorica
07.2019 - 12.2021
Sales Associate
Home Depot
06.2017 - 07.2019
High School Diploma -
Northern Nash High School
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