Steven Beckom
Newnan,GA
Summary
Seasoned Operations Manager and talented leader with 23 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
24
24
years of professional experience
Work History
Operations Manager
LOVE’S TRAVEL STOP
Hogansville, GA
01.2013 - Current
- Assisted Travel Stop General Manager by coordinating, directing and overseeing Store, Restaurant, and Truck Care business unit teams.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
Sales Manager
STAPLES, INC
Carrollton, Lagrange, Peachtree City, GA
01.2000 - 01.2013
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Education
Computer Repair Certificate - undefined
WEST CENTRAL TECHNICAL COLLEGE
CARROLLTON, GAHigh School Diploma - undefined
NEWNAN HIGH SCHOOL
NEWNAN, GASkills
Skills Summaryundefined
Timeline
Operations Manager
LOVE’S TRAVEL STOP
01.2013 - Current
Sales Manager
STAPLES, INC
01.2000 - 01.2013
Computer Repair Certificate - undefined
WEST CENTRAL TECHNICAL COLLEGE
High School Diploma - undefined
NEWNAN HIGH SCHOOL
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