Steven Belk
Summary
Dynamic performance-driven, and customer-centric professional offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in a growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management. Excellent interpersonal and communication skills including strong negotiating and influencing skills.
Overview
24
24
years of professional experience
Work History
Utility Worker
Peoples Gas
Chicago, IL
07.2017 - Current
- Completes daily maintenance tasks in record time to maximize productivity.
- Install, maintain, and repair natural gas lines throughout the city of Chicago.
- Work with blueprints and other instructions to complete projects according to code.
- Respond to emergency calls as needed, often working outside of normal working business hours.
- Keep up-to-date on changes in local building codes and safety regulations.
- Conduct monthly and annual inspections and testing of medium and low-pressure regulator stations to ensure equipment is safe and working properly and it meets state regulations.
- Demonstrated proficiency in operating heavy machinery to efficiently complete maintenance projects.
- Provide technical expertise and support to the emergency response teams in locating and repairing Class 1 and 2 leaks.
- Utilized advanced tools and techniques for routine maintenance, adjustments, and timely repairs of natural gas-burning appliances to achieve maximum efficiency and performance.
- Enhanced aptitude of over 10 utility workers by offering detailed training and guidance on completion of field activities and customer service tasks related to Demaxx and Maximo gas distribution operation systems.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Reports issues to management so effective resolutions could be put into place.
Account Manager
Computershare Communication Services
Burr Ridge, IL
10.2013 - 08.2016
- Managed the Design, Programming and Production teams with the creation of custom designs and layouts of e-statements and tax form per client specifications.
- Analyzed client plans and developed comprehensive solutions in close cooperation with the internal and external stakeholders in order to set up the system configuration and underlying processes.
- Monitored customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Trained and mentored new account managers on current processes, hardware and software applications.
Customer Service Representative Specialist
Baxter's Health Care
Deerfield, IL
12.2012 - 10.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Processed new accounts, documented service requirements, and prepared customer required reports.
- Answered constant flow of customer calls with minimal wait times.
Customer Interaction Specialist
Fonterra USA
Rosemont, IL
06.2010 - 01.2012
- Managed 25 accounts via SAP to ensure product distribution based on customer's supply and demand forecast models.
- Provided general administrative duties including; filing, faxing, organizing and schedule management
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
Account Manager/Production Planner
Home Direct USA
Hillside, IL
04.2004 - 02.2006
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
- Monitored workload against supply base to assess capacity constraints and communicate potential risks and imbalances with stakeholders.
- Collaborated with cross-functional teams to align production plans with customer requirements.
Senior Account Executive
C H Robinson Worldwide
Chicago, IL
07.1999 - 04.2003
- Brought in over 750K in revenue while managing multiple high-profile accounts.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Managed and mentored team of account executives.
- Designed training program, increasing customer satisfaction and new account rates.
Education
Advanced Certificate For Gas Utility Worker -
Dawson Technical Institute of Kennedy King College
Chicago, IL01.2017
Bachelor of Arts - Criminal Justice
Northern Illinois University
Dekalb, IL05.2015
Associate of Arts - Criminal Justice
Triton College
River Grove, IL12.2009
Skills
- Critical Thinking
- Customer Relations Management Software(CRM)
- Complaint Resolutions
- Report Preparation
- AS400
- SAP
- Peoplesoft
- Proficient in Microsoft Office Software
- Logistics
- Freight brokering
- Coaching and Developing
Timeline
Utility Worker
Peoples Gas
07.2017 - Current
Account Manager
Computershare Communication Services
10.2013 - 08.2016
Customer Service Representative Specialist
Baxter's Health Care
12.2012 - 10.2013
Customer Interaction Specialist
Fonterra USA
06.2010 - 01.2012
Account Manager/Production Planner
Home Direct USA
04.2004 - 02.2006
Senior Account Executive
C H Robinson Worldwide
07.1999 - 04.2003
Advanced Certificate For Gas Utility Worker -
Dawson Technical Institute of Kennedy King College
Bachelor of Arts - Criminal Justice
Northern Illinois University
Associate of Arts - Criminal Justice
Triton College
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