Steven Benedict
S SALT LAKE
Summary
Accomplished Journeyman Plumber/Pipefitter at TFS, skilled in pipe soldering, orbital welding, tube bending and blueprint interpretation. Enhanced team performance by mentoring apprentices and implementing safety protocols. Leveraged expertise in leak detection and industrial piping to streamline operations, achieving a 20% increase in efficiency. Strong communicator with a commitment to quality and safety.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Journeyman Plumber/Pipefitter Orbital Welder
TFS
05.2021 - 04.2025
- Trained apprentices in plumbing techniques, safety protocols, and equipment usage to elevate team performance.
- Streamlined workflow processes by organizing tools and materials for efficient job site operations.
- Ensured high standards of safety practices were maintained during installations and repairs to protect team members and clients.
- Mentored apprentice plumbers in proper techniques, safety protocols, and industry standards for quality workmanship.
- Maintained a safe working environment by adhering to OSHA regulations and following industry best practices.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Filled pipe systems with water and air to determine location of leaks.
- Solved complex plumbing problems by leveraging extensive knowledge of tools, equipment, materials, and techniques used in the trade.
- Conducted thorough inspections of welds to maintain compliance with industry standards.
- Implemented safety protocols to minimize workplace hazards during welding operations.
- Maintained detailed records of welding processes and material usage for traceability.
Plumber/Pipefitter Apprentice
AMCI
01.2019 - 01.2021
- Installed, repaired, and maintained plumbing systems in commercial and residential settings.
- Interpreted blueprints and schematics to ensure accurate installations and modifications of piping systems.
- Collaborated with project managers to develop plans for efficient pipe layout and installation timelines.
- Trained junior plumbers on safe practices, tools usage, and system installations to enhance team competency.
- Managed inventory of plumbing supplies, ensuring availability for ongoing projects.
- Measured, threaded, and cut materials to correct angles.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Shop work, prefabbing cast vent and wast systems, pipe grooved sizes 2 1/2" - 4", soldering valve trains. minimal time brazing.
- Held a med gas certification but is now expired.
Metal Trades - 1st Year Apprentice
Palmer Christiansen Company
09.2018 - 09.2019
- Operated machinery to assist in production processes efficiently.
- Maintained safety standards while performing tasks in a fast-paced environment.
- Collaborated with team members to streamline workflow and enhance productivity.
- Assisted in inventory management, ensuring accurate stock levels were maintained.
- Contributed to equipment maintenance, reducing downtime and improving reliability.
- Increased personal accountability by taking ownership of assigned responsibilities and striving for continuous improvement in performance levels.
- Provided support for skilled tradespeople, aiding in the timely completion of assigned tasks.
Helper/Laborer
Metro Tile
09.2018 - 09.2018
- Assisted in tile installation and repairs, ensuring quality standards were met.
- Operated specialized tools and equipment for tile cutting and surface preparation.
- Maintained clean and organized workspaces to enhance safety and efficiency.
- Collaborated with team members to complete projects within established timelines.
Metal Trades / Laborer
TFS
11.2016 - 07.2018
- Operated heavy machinery to assist in site preparation and material handling.
- Followed safety protocols to maintain a secure work environment and prevent accidents.
- Collaborated with team members to streamline workflows and improve operational efficiency.
- Conducted routine maintenance on equipment to ensure optimal performance and longevity.
- Assisted in training new laborers on safety practices and operational procedures.
- Monitored inventory levels, reporting shortages to ensure timely replenishment of supplies.
- Executed quality control checks on materials to uphold project standards and specifications.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Metal Trades / Laborer
Harder Mechanical
05.2016 - 09.2017
- Implemented best practices for waste management, promoting environmental sustainability on-site.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Bolstered team morale with a positive attitude and willingness to help others when needed.
Customer Relations Manager
Alorica
12.2015 - 05.2016
- Cultivated strong customer relationships through effective communication and problem resolution.
- Developed training materials to enhance team knowledge of product offerings and service protocols.
- Implemented feedback mechanisms to gather customer insights and improve service delivery.
- Collaborated with cross-functional teams to streamline processes and elevate customer satisfaction levels.
- Mentored junior staff on best practices in customer service techniques and conflict resolution.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Collaborated with sales teams to provide technical support during customer engagements, securing new business opportunities.
Tac Frontline / Call Center Agent.
Convergys
09.2015 - 03.2016
- Managed customer inquiries and resolved issues to enhance service quality.
- Assisted in training new team members on operational procedures and customer service standards.
- Optimized daily workflows to improve efficiency and reduce wait times for customers.
- Implemented feedback mechanisms to gather customer insights and improve service offerings.
- Collaborated with cross-functional teams to streamline processes and enhance overall service delivery.
Health Advisor
Customer Contact Channels
06.2015 - 11.2015
- Conducted assessments of client health needs, delivering tailored recommendations for improvement.
- Streamlined communication processes between clients and healthcare providers, enhancing service delivery.
- Handled more than 100 daily inbound calls from health plan customers.
Dishwasher
Village Inn
10.2008 - 02.2010
- Operated dishwashing equipment to maintain cleanliness and sanitation standards.
- Collaborated with kitchen staff to ensure timely availability of clean dishes and utensils.
- Implemented efficient washing techniques to optimize workflow and reduce downtime.
Education
Plumbing Apprenticeship 1A-4B - Plumbing Pipefitting
Utah Carrer Center
Salt Lake City, UT08-2024
Skills
- Experienced in using plumbing tools
- Expertise in pipe soldering
- Proficient in reading blueprints
- Efficient pipe threading techniques
- Pipefitting methods
- Safe plumbing procedures
- Experience in commercial construction
- Proficient in pipe hanger installation
- Venting systems
- Industrial piping installation
- Performance testing
- Skilled with both hand and power tools
- Leak detection testing
- Proficient in pipe connections
- Pipe grooving techniques
- Hydronic heating installation and maintenance
Certification
- Licensed Journeyman plumber - 8/24 - 11/26
Timeline
Journeyman Plumber/Pipefitter Orbital Welder
TFS
05.2021 - 04.2025
Plumber/Pipefitter Apprentice
AMCI
01.2019 - 01.2021
Metal Trades - 1st Year Apprentice
Palmer Christiansen Company
09.2018 - 09.2019
Helper/Laborer
Metro Tile
09.2018 - 09.2018
Metal Trades / Laborer
TFS
11.2016 - 07.2018
Metal Trades / Laborer
Harder Mechanical
05.2016 - 09.2017
Customer Relations Manager
Alorica
12.2015 - 05.2016
Tac Frontline / Call Center Agent.
Convergys
09.2015 - 03.2016
Health Advisor
Customer Contact Channels
06.2015 - 11.2015
Dishwasher
Village Inn
10.2008 - 02.2010
Plumbing Apprenticeship 1A-4B - Plumbing Pipefitting
Utah Carrer Center