Steven Bienvenu
On Brand 24 BPO
Picayune,MS
21
years of professional experience
Customer Service Representative providing timely support for 100+ customer calls per day, customer inquiries, complaints, and issue resolution in a high-volume call center. Resolves difficult conversations by active listening, empathy, and policy-based solutions that protect both customer needs and company standards. Delivers clear communication that keeps service interactions professional and efficient.
Work History
Customer Service Expert
2 Years 2 Months- Completed 4% of scheduled sprinkler inspections monthly while keeping work orders moving on time.
- Processed 30 service tickets weekly for fire sprinkler installation, maintenance, and testing requests.
- Coordinated installation planning with field teams to keep service calls organized and ready for scheduling.
- Reviewed work orders for clear details, accurate updates, and proper routing to the right crew.
- Supported blueprint reading and jobsite layout tasks to confirm field requests matched the planned scope.
- Applied code compliance guidance when documenting service details and escalating issues for follow-up.
- Coordinated maintenance requests with attention to documentation, timing, and customer communication.
Customer call center
1 Year 3 Months- Handled 15 customer cases weekly while resolving inquiries and complaints with professionalism and accuracy.
- Resolved customer inquiries and complaints in a timely, professional manner while maintaining a calm service tone.
- Balanced company policies with customer needs to identify practical solutions during service challenges.
- Communicated clearly and empathetically to reduce tension and keep interactions productive.
Pipefitter Apprentice
1 Year 1 Month- Interpreted blueprints, drawings, and specifications to map pipe layouts accurately before installation.
- Assembled valves, fittings, hangers, and brackets to support secure sprinkler system builds.
- Worked with plumbers and electricians to coordinate installation steps and keep site work aligned.
Fire Sprinkler Foreman
3 Years 1 Month- Read blueprints, drawings, and specifications to determine sprinkler layout and installation requirements on each project.
- Maintained accurate work-order documentation, including materials used and hours worked, for project tracking and billing support.
- Coordinated with other trades on active construction sites to align sprinkler installation with surrounding building components.
Fire Sprinkler Foreman
3 Years 3 Months- Installed and maintained fire sprinkler systems in commercial and residential buildings, following safety regulations and code requirements.
- Collaborated with project managers to build installation plans and timelines for sprinkler projects.
- Tested newly installed and repaired sprinkler systems to confirm proper operation and spec compliance.
- Read blueprints, drawings, and specifications to lay out sprinkler systems accurately.
Fire Sprinkler Foreman
2 Years 9 Months- Reviewed blueprints, drawings, and specifications to plan sprinkler layouts and project timelines.
- Documented materials and labor for each project while operating hand, power, and welding tools safely.
- Coordinated with project managers and other trades to align installation plans with construction schedules.
- Installed and maintained fire sprinkler and fire suppression systems in commercial and residential buildings, following code compliance and safety regulations.
Fire Sprinkler Foreman
10 Years 7 Months- Installed and maintained fire sprinkler systems in commercial and residential buildings while following safety regulations and code requirements.
- Worked with project managers to develop installation plans and timelines for sprinkler projects.
- Tested newly installed and repaired fire sprinkler systems to confirm proper operation and match specifications.
- Read blueprints, drawings, and specifications to lay out fire sprinkler systems accurately.
- Kept work moving by operating hand tools, power tools, and welding equipment, while coordinating with other trades on site.
Education
High School Diploma
OSHA 10
Skills
Fire sprinkler installation
Fire sprinkler maintenance
Fire sprinkler testing
Fire suppression systems
Blueprint reading
Jobsite layout
Project scheduling
Installation planning
Code compliance
Safety regulations
Construction safety
Work order documentation
Construction project management
Team supervision
Section name
Willing to relocate: Anywhere
Timeline
Customer call center
Teleperformance USA
07.2024 - 10.2025Read More
Customer Service Expert
On Brand 24 BPO
08.2023 - 10.2025Read More
Pipefitter Apprentice
Southern fire
09.2022 - 10.2023Read More
Fire Sprinkler Foreman
The Hiller Companies
04.2019 - 05.2022Read More
Fire Sprinkler Foreman
Acadian Fire Protection
07.2016 - 10.2019Read More
Fire Sprinkler Foreman
Coastal fire Protection
06.2013 - 03.2016Read More
Fire Sprinkler Foreman
Jefferson sprinkler
02.2005 - 09.2015Read More
Coastal fire Protection
OSHA 10
Read More
Riverdale
High School Diploma
Read More