Steven Billen
Management
Galloway,NJ
Summary
Seasoned Operations Manager and talented leader with 25 years of restaurant experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Lyft Driver
Lyft
11.2023 - Current
- Arrived on time to customer appointments.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Upheld high standards of cleanliness, sanitation, and service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- 164 rides given with 5 star rating
HandyPro
Angi Services
09.2021 - Current
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- 193 jobs completed earning 4.7 stars out of 5
Operations Manager
Saladworks Deptford
10.2018 - 07.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance to Franchise Owners
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Raised Sales becoming the number one location out of 130 Franchises
- CEO Kelly Roddy was awestruck by my sales he organized to meet with me.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Operations Manager
Cugini Pizzeria
08.2011 - 05.2018
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
Education
Associate of Arts - Psychology
Camden County College
Blackwood, NJ 08.2003 - 06.2005
High School Diploma -
Cherry Hill High School West
Cherry Hill, NJ 09.1999 - 06.2003
Skills
Cleaning and Sanitation
Conflict Resolution Skill
Workflow Optimization
Performance Monitoring
Customer Retention
Customer Service
Staff Management
Budgeting and Forecasting
Planning and Implementation
Team Leadership
Certification
ServSafe
Timeline
Lyft Driver
Lyft
11.2023 - Current
HandyPro
Angi Services
09.2021 - Current
ServSafe
03-2019
Operations Manager
Saladworks Deptford
10.2018 - 07.2021
Operations Manager
Cugini Pizzeria
08.2011 - 05.2018
Associate of Arts - Psychology
Camden County College
08.2003 - 06.2005
High School Diploma -
Cherry Hill High School West
09.1999 - 06.2003