Steven Bivens
Dryden,MI
Summary
Resourceful Application Engineer experienced in translating non-technical customer requests into precise development plans. Delivered innovative solutions through effective project management, catering to diverse customer needs while adhering to budgeting constraints. Contributed expertise to projects of varying scales, from individual initiatives to multi-team collaborations.
Overview
2
2
years of post-secondary education
30
30
years of professional experience
Work History
Application Engineer
Tunkers NA
Sterling Heights, Michigan
09.2001 - Current
- Developed and maintained software applications for automation solutions.
- Collaborated with cross-functional teams to define project requirements.
- Implemented system improvements to enhance application performance.
- Created detailed documentation for application development processes.
- Collaborated with cross-functional teams to develop innovative solutions that met customer needs.
- Analyzed system specifications, input and output processes, and workflow diagrams to identify application issues.
- Identified opportunities for process automation and implemented solutions accordingly.
- Conducted system tests to ensure application performance met quality standards.
- Coordinated with vendors to integrate third-party tools into existing systems.
- Resolved complex technical problems related to applications and architecture.
- Configured, maintained, and troubleshot application systems.
Service Technician
Mastech Manufacturing
Sterling Heights, Michigan
04.1996 - 09.2001
- Performed routine maintenance on industrial machinery to ensure operational efficiency.
- Diagnosed mechanical issues using specialized tools and equipment.
- Collaborated with team members to troubleshoot complex technical problems effectively.
- Maintained accurate records of repairs and service histories for equipment tracking.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Communicated with clients to explain service procedures and address inquiries promptly.
Education
Lake Orion High School
Lake Orion , MiSome College (No Degree) - Machine Repair Program
Oakland University
Rochester, MI 01.1993 - 03.1995
Skills
- Application development
- Automation solutions
- Application design
- Cross-platform development
- Requirements analysis
- Technical documentation
- Performance optimization
- Process improvement
- System troubleshooting
- Application troubleshooting
- Technical support
- Production support
- Issue resolution
- Problem solving
- Cross-functional collaboration
- Efficiency improvement
- Project management
- Technical training
- Attention to detail
- Collaborative troubleshooting
Timeline
Application Engineer
Tunkers NA
09.2001 - Current
Service Technician
Mastech Manufacturing
04.1996 - 09.2001
Some College (No Degree) - Machine Repair Program
Oakland University
01.1993 - 03.1995
Lake Orion High School